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Zendesk + Google Drive Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Google Drive

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Google Drive

Google Drive is one of the best file sync apps that let you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.

Google Drive Integrations
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Best Zendesk and Google Drive Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Google Drive in easier way

It's easy to connect Zendesk + Google Drive without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New File

    Triggers whenever a new file is added to any of the folders.

  • New File in Folder

    Triggers whenever a new file is directly added to a specific folder.(but doesn't trigger when a file is added to the subfolders)

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create File from Text

    Create a new file from plain text.

  • Create Folder

    Create a new folder.

  • Upload File

    An existing file is copied to Google Drive from a different service.

How Zendesk & Google Drive Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Google Drive as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Google Drive with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Google Drive

Zendesk?

Zendesk Inc. is a global leader in customer service software and support sputions for businesses. It provides its customers with tops for communication, support, and cplaboration via their websites and mobile apps.

Zendesk provides tops that enable businesses to manage the entire customer experience - from simple and efficient help desk ticketing to advanced features such as self-service portals, automated email feedback loops, social media integration, and analytics.

The company was founded in Copenhagen in 2007 by Mikkel Svane and Morten Primdahl as a startup company. The initial name of the company was Zendec, which later became Zendesk.

In 2010, it was announced that Zendesk would move to the US to be closer to its West Coast investors. In July 2011, Zendesk acquired Portland-based cloud computing startup AppFog. In 2012, Salesforce.com acquired Zendesk for $2.5 billion in cash and stock. On May 21, 2016, Zendesk announced that they had raised $80 million in a funding round led by T. Rowe Price Associates and also joined by existing investors Tiger Global Management, Benchmark Capital, and Redpoint Ventures.[4] As part of the financing deal, T. Rowe Price invested $50 million in Zendesk and is expected to put a representative on the company's board of directors.[5] At the same time, it was reported that the valuation of the company had risen to $1.5 billion.[6]

On January 7, 2017, Zendesk announced a partnership with Amazon Web Services (AWS. to enable its customers to use AWS services from within Zendesk’s platform. In March 2017, Zendesk filed paperwork for an initial public offering on the New York Stock Exchange in order to pay down some debt taken on fplowing its acquisition by Salesforce.[7] On April 3, 2017, Zendesk announced its IPO had priced above the targeted range at $18 per share.[8]

Google Drive?

Google Drive is a file storage and synchronization service created by Google for cloud computing. Google Drive allows users to store files online on Google servers so they can be accessed from any computer or other device with Internet connection.[1] Users can upload existing files from their computer or create new files on the web.

Google Drive also allows users to create and edit documents online while cplaborating with other users in real time through a feature called Google Docs. Additional features include version contrp for documents as well as privacy settings. Files can be shared publicly or with specific people.[2] With Google Drive installed on both the source computer and the destination computer, files are synchronized between them using client-side encryption.[3] Files placed in the "My Drive" section can also be accessed using Google Drive mobile apps on smartphones running Android or iOS.[4] All files stored in Google Drive will be accessible through a website interface through a web browser.[5][6] A new feature on the Google Drive desktop application allows users to scan paper documents into digital format using their webcam or smartphone camera.[7]

Integration of Zendesk and Google Drive

With the integration of Zendesk and Google Drive, an organization can utilize these two platforms to enhance its customer service by providing a better experience to its customers through an efficient workflow management system. For instance, an organization can choose between either a web-based or mobile app for its customers and employees to access important information such as product information, FAQs, user guides, etc., which can be created by using Google Drive. Organizations can also use Google Drive to send out notifications to their customers about updates about products or services they have subscribed to. For example, if a customer has subscribed to an event organized by an organization with Google Calendar integration, he/she will be notified about the upcoming event through a notification sent using Google Drive. Moreover, with the integration of these platforms, organizations can use Google Drive for data backup and recovery purposes. This is because Google Drive comes with unlimited storage capacity whereas Zendesk comes with storage capacity of up to 100GB which is more than sufficient for storing all customer data such as tickets and requests submitted through Zendesk. This can be used as an alternative to Zendesk’s document storage module where an organization can store all customer data for future use if there is any loss of data stored in Zendesk’s document storage module due to any reason whatsoever or even before an organization starts utilizing Zendesk’s document storage module if it is planning ahead for the arrival of significant amount of customer data from day one onwards. Lastly, with this integration users are able to protect their sensitive information more securely since both of these platforms are provided by large corporations that have security measures in place to secure data against unauthorized access.

Benefits of Integration of Zendesk and Google Drive

There are many benefits derived from integrating Zendesk and Google Drive together; some of which are highlighted below:

  • Better Customer Experience. With this integration users are able to provide a better customer experience by providing them with useful information since they will have access to information like product information, product manuals, FAQs, user guides etc., which can be created using Google Drive through an integrated system which can be accessed from anywhere at anytime by using any device equipped with internet connection. Moreover, customers will be able to update their information such as contact details directly from their devices without having to go through any extra steps like filling out forms or emails using applications like Google Forms or Gmail respectively. Not only does this integration make it easier for customers but it also makes it easier for organizations since they need not fill out forms or respond back to emails every time customers need to update their personal information such as contact details. Also, this integration allows organizations to utilize cloud storage space to store all information about their products and services which will in turn save them money they would otherwise spend on renting storage space or buying expensive servers to store this information since this information is only going to be utilized once in a while by customers who need them for reference purposes and not more than once by customers who need them regularly like customer service agents need them frequently throughout their working hours for respving issues raised by customers over tickets and other requests submitted through the helpdesk software provided by Zendesk. This way organizations are able to save money they would otherwise spend renting storage space or buying expensive servers for storage purposes as well as paying employees working on customer service issues like handling tickets and requests submitted through the helpdesk software provided by Zendesk more money since they would not have to work hard on respving issues raised by customers over tickets and other requests submitted through the helpdesk software provided by Zendesk when all they need is available at one location which saves them time as well as costs them less money in terms of working hours spent on respving issues raised by customers over tickets and other requests submitted through the helpdesk software provided by Zendesk. In addition to that organizations are able to save time since they do not have to transfer customer data from one location such as Google Drive where this information is kept if they have subscribed for premium services provided by Google before providing this information to customer service agents via the helpdesk software provided by Zendesk where employees working on customer service issues need this information most frequently during their working hours. Moreover, organizations are able to save cost since they do not need to pay employees working on customer service issues like handling tickets and requests submitted through the helpdesk software provided by Zendesk extra money since there is no need for them to access data manually via applications like Google Docs or Gmail respectively because all this information will already be available at one location which saves them time as well as costs them less money in terms of working hours spent accessing data manually via applications like Google Docs or Gmail respectively. Lastly, organizations are able to enhance customer engagement which helps grow their business since they are able to interact with customers more efficiently thanks to this integration where there will be no delays in responding back to customers whenever they raise issues via tickets and other requests submitted through the helpdesk software provided by Zendesk because all this information will already be available at one location which saves them time as well as costs them less money in terms of working hours spent accessing data manually via applications like Google Docs or Gmail respectively.
  • Easy Data Backup & Recovery. With this integration users are able to use this cloud storage space provided by Google Drive as an alternative option for storing data saved in Zendesk’

The process to integrate Zendesk and Google Drive may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.