Zendesk + Google Docs Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Google Docs

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Google Docs

Google Docs is a free suite of online apps for word processing, spreadsheets, presentations, forms, and more. It's free and works in the way you do.

Google Docs Integrations
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Best Zendesk and Google Docs Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    Zendesk {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Google Docs in easier way

It's easy to connect Zendesk + Google Docs without coding knowledge. Start creating your own business flow.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Document

    Triggers when a new document is added (inside any folder).

  • New Document in Folder

    Triggers when a new document is added to a specific folder (but not its subfolders).

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Zendesk & Google Docs Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Google Docs as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Google Docs with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Google Docs


Zendesk is a web-based customer service and support platform. They develop customer support software with the goal of helping businesses to better serve their customers through relationships. Zendesk’s mission is to empower companies to provide great customer support. Their software serves to enable the end users to do their jobs better, which in turn improves the overall experience of the customer.

Zendesk was founded by Mikkel Svane and Morten Primdal. It was founded in Copenhagen, Denmark in 2007 and it has offices in San Francisco, California; Dublin, Ireland; Sydney, Australia; Tokyo, Japan; and London, England. The company name Zendesk comes from a combination of the founders’ first names. Mikkel (Mik. and Morten (Den.

Zendesk’s software is used by more than 70,000 organizations all over the world. Some of these companies include Facebook, Twitter, Vpvo, Uber, Harvard University, Vodafone, LEGO, Salesforce, LinkedIn, and the BBC.

Google Docs?

Google Docs is an online office suite created by Google. It consists of word processor documents, spreadsheets and presentations. It is available on Google Drive and mobile devices. Google Docs allows users to edit files cplaboratively in real time. Users can also share their documents with anyone with a Google account. Google Docs offers storage space for up to 15 gigabytes for each user. Google Docs launched in 2006 as part of Google’s drive towards offering Web-based applications. In that year, Google acquired a company named Writely which provided a web-based word processor similar to Microsoft Word. This acquisition prompted Google to change its direction towards providing cloud-based office software and services. In April 2007 Google re-launched Writely as Google Docs and made it available for free. Today, Google Docs is one of the most popular free office suites in the world.

Users are able to edit and create documents online using the web browser or using their mobile device and the Google Drive mobile app. Documents created in Google Docs are saved automatically to the Google Drive cloud storage service, where they can be accessed using any computer with a web browser.

In 2009, Google released the ability to embed Google Docs into other websites via Googles embeddable code available on their website. This made it possible for users to view or edit Google Docs documents from within other websites without actually visiting the Google Docs website itself. In 2010, a feature was added that enabled users to view or edit documents offline if they were accessed using the Google Chrome web browser. This allowed users to access documents even when they did not have internet access. To edit or create a document offline, a user must first check out the document from the version history page. The document will then appear as a local file on their computer. Once it has been opened offline, this local file can be worked on just like it could when it was online. Changes can be saved and synced once the connection is restored.

How does Zendesk integrate with Google Docs?

Zendesk provides help desk software that helps businesses manage their customers’ inquiries and interactions. Customers can submit requests through different channels such as live chat, emails or phone calls. Zendesk also provides tops for employees to give feedback about how well their customer interactions are going. With this information, business owners can get data about what their customers want so they can improve their products or services in order to satisfy them better.

Google Docs is a cloud-based office software suite that enables multiple users around the world to work together on shared documents at the same time. Users can store their documents on Google Drive or access them using compatible mobile devices and apps. With Google Docs integration with Zendesk, users can create new tickets in Zendesk from directly within their Google Docs files. This eliminates the need to switch between programs and searching for information.

Benefits of Integration of Zendesk and Google Docs

The integration of Zendesk and Google Docs makes it easy for users to create new tickets from within a document they are working on without having to switch between programs or search for information on your screen. You can create new tickets right from within your document where you already have all your notes ready and organized from your research. You don’t have to waste time looking through pd notes or trying to remember what you had initially written down on a yellow Post-it note somewhere else in your office space or cubicle; everything is right there at your fingertips within your documents! This integration saves time and effort because you no longer have to switch back and forth between programs when completing tasks related to customer service issues or projects.

The process to integrate Zendesk and Google Docs may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.