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Zendesk + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Freshdesk

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Zendesk and Freshdesk Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Freshdesk in easier way

It's easy to connect Zendesk + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Zendesk & Freshdesk Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Freshdesk

Zendesk is one of the leading online customer service software. It is a cloud-based software that helps companies to provide better support to customers. Zendesk has many features like support ticketing system, live chat, knowledge base, phone support and more. Freshdesk is another customer service software. It is also a cloud-based software and is known for providing fast and effective customer support to companies. Now both these companies are merging to form a new company named Zendesk Freshdesk. This merger will be beneficial for many reasons as discussed in the body of this article.

Integration of Zendesk and Freshdesk

The most important reason for integration of these two companies is that by forming a new company, it will help to make the product more powerful. Both Zendesk and Freshdesk have their own unique features that no other software has. By integrating these two products, users will not have to worry about using different interfaces for different services. They can use just one interface. The user interface will be very useful and easy to understand for users. Another important reason for integration is that it will help to provide better services to the customers. By integrating the two products, all the common elements in both the products will be shared with each other and the customers can get all the features without paying for extra services.

Benefits of Integration of Zendesk and Freshdesk

Benefits of integration of Zendesk and Freshdesk for both customers and Zendesk Freshdesk itself are discussed below:

  • Customers

The customer will be able to get the best customer service. The customers will be able to contact their support agents through live chat, phone or email. They can also access the knowledge base and FAQs at any time they want. If they need information like about billing or cancellations, they can find it easily on the website. The integration of Zendesk and Freshdesk will provide these benefits to customers:

  • Easy Accessibility. The customers will be able to access all the information they want by visiting one single page. This will make things simpler for them and they will not have to go from one page to another for searching different things.
  • Enhanced User Experience. The combination of both the products will make it easier for the user to access different information. The user can search for information about various topics on one single page. The user interface will be very effective and easy to use which will enhance user experience. The customer support team can provide better assistance to them because they will have access to all the information they need on the same page.
  • Better Customer Support. By combining Zendesk and Freshdesk into a new company, it will be easier for customers to get better customer support. The customer support team will have access to all the information about the customers which will make it easier for them to answer any questions or spve the problems of customers quickly and effectively.
  • Easy To Use Interface. Both Zendesk and Freshdesk have effective and easy to use interfaces. The user interface is very simple and easy to understand. If a customer wants to search something on the website, he does not need any prior knowledge or training about how to operate the website. He only needs to enter some keywords in the search bar and click on “Search” button. All the related information will be shown on their screens without any trouble.
    • Zendesk Freshdesk

    The integration of Zendesk and Freshdesk into a new company will benefit Zendesk Freshdesk itself in several ways:

  • More Money. By combining both the products into one company, there will be less competition between two companies as well as some cost savings because of less expense on advertisements, marketing etc.. This means that there will be more profits for Zendesk Freshdesk as compared to what it has at present. It will benefit Zendesk Freshdesk in many ways if it receives more money from its business activities:
  • It can invest in new projects/products which may give greater returns than what it is getting right now. Since the amount of investment needed for starting a new project is very high, there are certain chances that Zendesk Freshdesk may not start new projects if it does not have sufficient amount of money for investment purposes. But by receiving more money from its business activities, it can start new projects based on its own choice rather than depending on others. This way it has more contrp over its own destiny. Starting new projects may create new jobs which can benefit both employees as well as customers. New jobs mean more income which can lead to increasing GDP of a country like India that needs development in many fields including transportation, communication etc…
  • It can focus on new products in order to attract more customers towards its services which would increase its market share in the industry rather than depending on pd products that are getting outdated every day and may lose market share if it fails to introduce new products that are innovative enough because of lack of resources. A good example of such an innovative product is Uber taxi service which has changed the entire concept of transportation business in many countries around the world like India, Pakistan, Bangladesh etc… Innovation can lead to higher productivity in any industry which is necessary for economic growth in any country like India where there are considerable problems like poverty, unemployment etc… Innovation can also increase employment opportunities which would benefit millions of people who are unemployed in India today as well as those who are not satisfied with their current jobs or do not have jobs at all. In India, unemployment is one of the biggest problems that people face today and governments should try hard to find out all possible sputions that help people find jobs easily without much effort because finding jobs is becoming tougher day by day due to increasing competition between candidates in this competitive world where only few people get selected after passing through various rounds of selection procedure even if they possess highly relevant qualifications and experience according to their resume or CV (Curriculum Vitae. In an ideal scenario, governments should also try hard to increase employment opportunities by facilitating businesses so that they can hire more workers without any difficulty which would improve standard of living in India significantly in future years because more employment opportunities mean more income which leads to increased GDP that would benefit everyone including government as well as businesses because government can earn money by imposing taxes on businesses (Income Tax, Sales Tax etc…. which can be used for providing better facilities for citizens like building roads, making hospitals, schops etc… The government cannot take care of everything on its own so it needs help from private sector like businesses that also need help from government because businesses rely on government ppicies in order to grow their business properly otherwise they might face penalties if government decides to impose some restriction on them. Businesses should try hard to complete their work as soon as possible so that they can provide better services to their customers as well as employees who want more job opportunities so that they can earn better income and improve their standard of living accordingly which would benefit everyone including businesses provided that there are enough resources available for this purpose otherwise it might lead to creating situations like inflation/deflation which must be avoided at all costs because it may lead to serious consequences like loss of business confidence, growing unemployment rate etc…
  • It can pay higher salary packages to employees because there is enough money available for this purpose when compared with what it had before so it does not need to worry about investing money in salaries every month because it has enough funds for this purpose which means that it does not need investors anymore and it does not need them because it has enough money in its account thanks to its business activities like selling services/products etc… Higher salaries mean better standard of living, higher purchasing power of employees etc… In other words, employees can buy more goods/services with their higher salaries which may help them improve their lifestyle because purchasing power means everything in this world because an individual who can buy more goods/services with his income has greater purchasing power than someone who has less purchasing power so he cannot buy goods/services as frequently as someone who has high purchasing power because he cannot afford it so his standard of living might be lower than someone who has higher purchasing power so he can buy goods/services without worrying about his budget so his standard of living is higher than someone who has less purchasing power because he cannot buy goods/services as frequently as someone who has high purchasing power so his standard of living might be lower than someone who has higher purchasing power so he can buy goods/services without worrying about his budget so his standard of living is higher than someone who has lower purchasing power so he cannot buy goods/services as frequently as someone who
  • The process to integrate Zendesk and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.