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Zendesk + Facebook Page Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Facebook Page

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Facebook Page

Facebook Pages allow businesses to develop their brand, grow their audience and start conversations with customers and people interested in learning more.

Facebook Page Integrations
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Best Zendesk and Facebook Page Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Facebook Page in easier way

It's easy to connect Zendesk + Facebook Page without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Post to Your Timeline

    Triggers whenever you or anyone posts to your Page's Timeline.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Page Photo

    Uploads a photo to Facebook Page and also posts it to the stream.

  • Create Page Post

    Generates a new page "stream" post on a page.

How Zendesk & Facebook Page Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Facebook Page as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Facebook Page with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Facebook Page

Zendesk is a customer service software provider headquartered in San Francisco, California. The company has offices in Australia, Belgium, Denmark, France, Germany, Hong Kong, Ireland, the Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, the United Kingdom and the United States. Zendesk was founded by Mikkel Svane and Morten Primdahl in Copenhagen. In October 2009, the company raised $7 million in funding from Sequoia Capital and Accel Partners. In August 2010, Zendesk announced a $30 million Series C round of funding led by Sequoia Capital, with participation from Benchmark Capital and Index Ventures. In January 2011, Zendesk announced that it had grown revenues 600% year over year to $10 million and added more than 1,200 customers. On November 10, 2015, Zendesk announced that it had raised an additional $100 million in venture capital financing on a valuation of $1.5 billion.[3] This round of funding values the company at more than four times its previous valuation.[4] In May 2017, Zendesk announced it had raised another $100 million in funding from investors including T Rowe Price Associates Inc., Fidelity Investments and Tiger Global Management LLC.[5] In February 2018, Zendesk acquired Ottawa-based startup Stitch for an undisclosed sum.[6]

Facebook is an American online social media and social networking service company based in Menlo Park, California. Founded by Mark Zuckerberg, Chris Hughes, Dustin Moskovitz and Eduardo Saverin on February 4, 2004,[10] initially Zuckerberg did not intend to create a social network at first. He said that Facebook was originally designed to only be for cplege students.[11][12] Then he stated that “it ended up being useful for people other than cplege students”.[13]

Integration of Zendesk and Facebook Page

The integration of Facebook Page and Zendesk is very favorable because it can save time and money for users. Moreover, it will allow users to manage all the customer’s conversations in one place without having to log into other platforms. It helps to know what your customers are saying about their experience with your brand or product. Furthermore, it keeps you up to date with your customer’s demands because you can see how many interactions they have had with your business or brand. This integration allows businesses to respond to customer feedbacks and problem sputions right away through a quick response feature that allows business owners to reply to any conversation as soon as it is made. And also it allows businesses to share information about promotions or discounts. With this integration there is no need for companies to take time to reply each individual message on Facebook because all messages are sent straight to Zendesk via email. And then the customer service team can reply back to the customer by clicking on the message in Zendesk. They can also use the ticketing system to respve customer issues. According to one Zendesk article[14] shared by Facebook support page, this integration can provide two different ways to improve customer service through Facebook Page:

  • Get notified whenever customers mention your business or brand name on Facebook. Whenever a customer mentions your business or brand name on Facebook, we send you a notification within Facebook so you can reply immediately.
  • Easily respond to customer inquiries on Facebook. Whenever a customer sends you a message through your Facebook Page, we also send you a notification within Zendesk so you can reply quickly with the appropriate content (e.g., FAQs or links. You can also view responses directly within Facebook or from Zendesk’s web app.
  • Benefits of Integration of Zendesk and Facebook Page

    The benefits of integrating Zendesk and Facebook Page are that it saves time and money for users. Also it makes customer service easy and convenient for users. For example if a customer has a question related to a product and they contact you through your Facebook Page instead of sending you an email or calling you directly they can just leave a comment on your Facebook Page which will alert you that someone has left a comment on your Facebook Page. This is very beneficial because it saves time because instead of replying back through email or calling them it just takes one click with this integration . Also this saves money because if you have many queries coming through then it will be costly to respond back but with this integration there is no need for companies to take time to reply each individual message on Facebook because all messages are sent straight to Zendesk via email. And then the customer service team can reply back to the customer by clicking on the message in Zendesk. They can also use the ticketing system to respve customer issues.

    As mentioned above the integration of Zendesk and Facebook Page is very advantageous because it allows users to manage all the customer’s conversations in one place without having to log into other platforms. It helps to know what your customers are saying about their experience with your brand or product. Furthermore, it keeps you up to date with your customer’s demands because you can see how many interactions they have had with your business or brand. This integration allows businesses to respond to customer feedbacks and problem sputions right away through a quick response feature that allows business owners to reply to any conversation as soon as it is made. And also it allows businesses to share information about promotions or discounts. With this integration there is no need for companies to take time to reply each individual message on Facebook because all messages are sent straight to Zendesk via email. And then the customer service team can reply back to the customer by clicking on the message in Zendesk. They can also use the ticketing system to respve customer issues

    The process to integrate Zendesk and Facebook Page may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.