Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.Facebook Messenger Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Facebook Messenger without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new Message is sent to a page.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk is a customer service software that enables organizations to be communicative with their customers, which makes the whpe service experience more pleasant. The Zendesk app can be used on any device and can even be embedded into websites. It is also beneficial for businesses because it has its own analytics top so that they can have an idea about how their service is being perceived by their customers.
Facebook Messenger is a standalone messaging app that gives users the option of receiving messages from Facebook friends and family as well as from businesses. It also has a ‘bot’ feature, which allows users to interact with various services and companies through chatbots. Bots provide assistance with ordering food and rides, booking reservations, and getting specific information.
Zendesk and Facebook Messenger are now integrated with each other. This means that businesses using Zendesk can now use Facebook Messenger to communicate with their customers from their Zendesk dashboard. Businesses will be able to send messages directly from their Zendesk account, which will not require them to have a Facebook presence.
For those who already have a Facebook page, it is possible to have this integration as well. However, they need to connect their Facebook page to Zendesk.
After the integration of Zendesk and Facebook Messenger, businesses can now communicate with their customers through several channels. Messages sent from Zendesk will appear on the Messenger app right away, making it easy for customers to contact businesses whenever needed. Customers can also use Messenger to send feedback regarding the products or services of the business. Additionally, users can also track their order status or get support through the app. This helpful integration allows users to reach out to businesses in a faster way.
It is important for companies to have this integration as there are still many people who prefer texting over calling or emailing. Many customers prefer texting because they do not want to bother anyone, especially if they are at work or if they are busy doing something else. Nowadays, customers tend to reach out to business that they want to purchase from through social media or messaging apps such as Messenger or WhatsApp. By having this integration, businesses will be able to communicate with their customers in a more efficient manner and serve them better.
The process to integrate Zendesk and Facebook Messenger may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.