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Zendesk + Facebook Groups Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Facebook Groups

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Facebook Groups

Facebook groups are a great place to find out information and exchange ideas for people interested in the same topics. It also serves as a forum for discussion and feedback.

Facebook Groups Integrations

Best Zendesk and Facebook Groups Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Facebook Groups in easier way

It's easy to connect Zendesk + Facebook Groups without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Event

    Triggers when a new event is created for a group.

  • New Photo

    Triggers when a new photo is added to a group's feed.

  • New Post

    Triggers when a new status is added to a group's feed.

  • New Video

    Triggers when a new video is added to a group's feed.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Post Message

    Creates a new message post in a group's feed.

  • Post Photo

    Creates a new photo post in a group's feed.

How Zendesk & Facebook Groups Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Facebook Groups as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Facebook Groups with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Facebook Groups

Zendesk is a customer support service that offers a variety of functionalities. It has become one of the leading customer service software providers in the world.[1] The service is also known as ZEN and is headquartered in San Francisco, California. Facebook is a social media platform with billions of users around the globe. It was founded by Mark Zuckerberg in 2004.[2] As of July 2018, there are 2.27 billion monthly active Facebook users.[3] Nowadays, many companies use Facebook in their marketing campaigns. One may think it is the best platform for a company to showcase their products or services. However, there are some companies that prefer not to do their business on Facebook all the time. It could be due to the reason that they just want to keep their presence on other platforms like Twitter and Instagram. This is where Zendesk and Facebook Groups come into play.

There are many reasons why an organization should integrate Zendesk and Facebook Groups. First of all, Zendesk is one of the most popular customer service software providers in the world that help companies provide great customer service to their clients.[4] Other than that, Facebook Groups can help enhance a company’s relationship with its customers. Customers can build relationships in groups and share pictures of their purchases on the groups.[5] Using Zendesk with Facebook Groups can benefit both companies and customers. Some benefits are that it helps companies get closer to their customers and save money on advertising.

Integration of Zendesk and Facebook Groups

Zendesk provides businesses with self-service software that allows them to provide great customer service to their customers.[6] With this software, companies can support any type of customer service issue such as refunds, invoices, password recovery, renewals, etc.[7] The purpose of Zendesk is to allow customers to spve their issues on their own without having to contact the business directly. For example, if a customer needs assistance with a problem regarding his/her account, he/she can check the FAQ section or search on the keyword he/she wants help with. The company will then respond to the customer via email or through the website.[8] The company may provide live chat support if necessary.[9] In addition, companies using Zendesk have the option to manage paid accounts with Stripe. It is an online payment processing system that allows users to pay for anything online by using credit cards or bank accounts.[10] Companies using Stripe can also export data into third party applications like QuickBooks Online, Xero, Insightly, Salesforce, Slack and more.[11]

Facebook Groups are private groups that allow people to create and join groups with others who share similar interests.[12] People in groups usually share posts about what they bought and what their experience is about using it. Members can post comments on one another’s posts or reply to comments from other members.[13] These groups can be accessed by anyone on Facebook and most of them are public. There are also some groups that require approval before being able to join them. For example, certain groups require joining requests to be approved by an administrator. Others will automatically approve requests from friends while some require approval from members themselves.[14]

Benefits of Integration of Zendesk and Facebook Groups

Companies will save money when they use Zendesk with Facebook Groups because they do not have to spend money on advertising. By engaging with customers on Facebook Groups, companies can build relationships with their customers and gain their trust. This will help companies develop a strong brand image. [15] For example, Zendesk has gained trust from its customers by interacting with them on Facebook Groups for over four years.[16] Since 2014, there has been an increase in companies using Zendesk because they know that the company can help them engage with their customers on Facebook Groups.[17] It is also important for businesses using Zendesk to update information regarding their products or services because they cannot rely on their website to do so.[18] They need to make sure that this information is posted in relevant Facebook Groups because it is easier for customers to reach out to them that way. In addition, this will also make their brand more visible to other people who may want to purchase their product or service.[19] In return, this will generate more traffic to their website. This is a win-win situation for both companies and customers because it will increase sales and give people better experiences.

The integration of Zendesk and Facebook Groups is beneficial for both companies and customers because it will help businesses build stronger relationships with their customers. It will also help companies get more traffic to their websites and increase sales. Overall, companies should consider using Zendesk with Facebook Groups for better customer support and more traffic for the company’s website.

The process to integrate Zendesk and Facebook Groups may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.