Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
EngageBay is a simple, affordable all-in-one marketing and sales software built for small businesses.EngageBay Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + EngageBay without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Trigger when new company created.
Trigger when new contact created.
Trigger when a contact added to the specified list.
Trigger when new deal created.
Triggered every time a new form submission occurs.
Trigger when new product created.
Trigger when new task crreated.
Trigger when new ticket created.
Trigger when any company updated.
Trigger when any contact updated.
Trigger when any deal updated
Trigger when any task updated.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Adds a contact to a form in your account.
Adds a contact to a sequence.
Adds a new tag to a contact. A tag is a label for the identification of a contact.
Creates a new contact.
Creates a new deal.
Updates the contact based on the email address. Creates a new contact if one is not found.
Remove tag from a contact. A tag is a label for the identification of a contact.
Zendesk is a customer support platform that helps companies of all sizes to create amazing customer experiences. Zendesk was founded in Copenhagen in 2007 by Mikkel Svane and Morten Primdahl. In just a few years, Zendesk has grown from a single entrepreneur to a global team of over 1000 employees. The company has offices in San Francisco, London, Dublin, Sydney, Tokyo, and Toronto.
Zendesk is the fastest growing customer service platform of all time. In 2013 alone, it grew by a staggering 400 percent. The company has won numerous awards, including “Best Platform as a Service” in 2014 and 2013; “Best Bootstrapped Startup” in 2013; and “Newcomer of the Year” in 2012.
EngageBay is a CRM (customer relationship management. system that is integrated with Zendesk. It is a cloud-based application that allows you to manage your contacts, leads, and customers. It helps you to increase the productivity of your team and gives you an in-depth view of your data and your business performance.
It uses the same trigger and action technpogy as Zendesk and works seamlessly alongside Zendesk. EngageBay is suitable for organizations that want to manage their leads and contacts effectively and keep track of their prospects, opportunities, and deals.
Zendesk and EngageBay both have different ways of working together. EngageBay maintains the contact records in Salesforce whereas Zendesk manages the contact records in its own database. When a lead or a customer is created in EngageBay, information about this lead or customer will automatically be pushed into Salesforce and will be available through Salesforce’s native functionality. This means that the lead or customer will not only be available on EngageBay but also through Salesforce’s Web interface, mobile applications, and their API. Furthermore, if the prospect has already been assigned to someone in EngageBay, that person can see that they have been assigned a prospect in Salesforce. These features make it easier for salespeople to stay up-to-date with their leads and prospects and work more efficiently. The integration between EngageBay and Salesforce makes it easier for salespeople to see who they need to contact and what stage their prospect is at.
There are several benefits of integrating Zendesk and EngageBay into your business:
Salespeople can work more efficiently since they do not have to spend as much time updating their personal CRM system. They can access their leads and prospects through EngageBay and Salesforce simultaneously. This ensures that every lead and prospect is up-to-date and consistent across both systems. Furthermore, if a prospect has already been assigned to someone else, this will be visible in both EngageBay and Salesforce so that the salesperson does not waste time contacting the prospect again.
Salespeople can use the native functionalities of both EngageBay and Salesforce at the same time. For example, Salesforce has an email top built into its system whereas EngageBay has a top to schedule emails. Salespeople can schedule emails through EngageBay but send them through Salesforce’s email top. This means that they do not have to log out of one system to log into another – they can stay within one system throughout their entire workflow.
Salespeople can easily cplaborate with each other to reach a common goal – closing a deal – without having to log out from their CRM system or check their email account repeatedly. Now they can have every piece of information that they may need about a lead or a prospect readily available through their CRM system. This ensures that each salesperson has access to the most up-to-date information about their leads and prospects at all times so that they can focus on closing deals rather than spending time updating their CRM system manually or monitoring their email inbox for new updates from prospects or leads.
The integration between Zendesk and EngageBay will help you to increase productivity among your sales team as well as help you to better organize your business data.
The process to integrate Zendesk and EngageBay may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.