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Zendesk + EngageBay Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and EngageBay

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About EngageBay

EngageBay is a simple, affordable all-in-one marketing and sales software built for small businesses.

EngageBay Integrations

Best Zendesk and EngageBay Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + EngageBay in easier way

It's easy to connect Zendesk + EngageBay without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Company

    Trigger when new company created.

  • New Contact

    Trigger when new contact created.

  • New Contact in List

    Trigger when a contact added to the specified list.

  • New Deal

    Trigger when new deal created.

  • New Form Submission

    Triggered every time a new form submission occurs.

  • New Product

    Trigger when new product created.

  • New Task

    Trigger when new task crreated.

  • New Ticket

    Trigger when new ticket created.

  • Updated Company

    Trigger when any company updated.

  • Updated Contact

    Trigger when any contact updated.

  • Updated Deal

    Trigger when any deal updated

  • Updated Task

    Trigger when any task updated.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Contact to Form

    Adds a contact to a form in your account.

  • Add Contact to Sequence

    Adds a contact to a sequence.

  • Add Tag to Contact

    Adds a new tag to a contact. A tag is a label for the identification of a contact.

  • Create Contact

    Creates a new contact.

  • Create Deal

    Creates a new deal.

  • Create or Update Contact

    Updates the contact based on the email address. Creates a new contact if one is not found.

  • Remove Tag From a Contact

    Remove tag from a contact. A tag is a label for the identification of a contact.

How Zendesk & EngageBay Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select EngageBay as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate EngageBay with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and EngageBay

Zendesk is a customer support platform that helps companies of all sizes to create amazing customer experiences. Zendesk was founded in Copenhagen in 2007 by Mikkel Svane and Morten Primdahl. In just a few years, Zendesk has grown from a single entrepreneur to a global team of over 1000 employees. The company has offices in San Francisco, London, Dublin, Sydney, Tokyo, and Toronto.

Zendesk is the fastest growing customer service platform of all time. In 2013 alone, it grew by a staggering 400 percent. The company has won numerous awards, including “Best Platform as a Service” in 2014 and 2013; “Best Bootstrapped Startup” in 2013; and “Newcomer of the Year” in 2012.

EngageBay is a CRM (customer relationship management. system that is integrated with Zendesk. It is a cloud-based application that allows you to manage your contacts, leads, and customers. It helps you to increase the productivity of your team and gives you an in-depth view of your data and your business performance.

It uses the same trigger and action technpogy as Zendesk and works seamlessly alongside Zendesk. EngageBay is suitable for organizations that want to manage their leads and contacts effectively and keep track of their prospects, opportunities, and deals.

Integration of Zendesk and EngageBay

Zendesk and EngageBay both have different ways of working together. EngageBay maintains the contact records in Salesforce whereas Zendesk manages the contact records in its own database. When a lead or a customer is created in EngageBay, information about this lead or customer will automatically be pushed into Salesforce and will be available through Salesforce’s native functionality. This means that the lead or customer will not only be available on EngageBay but also through Salesforce’s Web interface, mobile applications, and their API. Furthermore, if the prospect has already been assigned to someone in EngageBay, that person can see that they have been assigned a prospect in Salesforce. These features make it easier for salespeople to stay up-to-date with their leads and prospects and work more efficiently. The integration between EngageBay and Salesforce makes it easier for salespeople to see who they need to contact and what stage their prospect is at.

Benefits of Integration of Zendesk and EngageBay

There are several benefits of integrating Zendesk and EngageBay into your business:

Salespeople can work more efficiently since they do not have to spend as much time updating their personal CRM system. They can access their leads and prospects through EngageBay and Salesforce simultaneously. This ensures that every lead and prospect is up-to-date and consistent across both systems. Furthermore, if a prospect has already been assigned to someone else, this will be visible in both EngageBay and Salesforce so that the salesperson does not waste time contacting the prospect again.

Salespeople can use the native functionalities of both EngageBay and Salesforce at the same time. For example, Salesforce has an email top built into its system whereas EngageBay has a top to schedule emails. Salespeople can schedule emails through EngageBay but send them through Salesforce’s email top. This means that they do not have to log out of one system to log into another – they can stay within one system throughout their entire workflow.

Salespeople can easily cplaborate with each other to reach a common goal – closing a deal – without having to log out from their CRM system or check their email account repeatedly. Now they can have every piece of information that they may need about a lead or a prospect readily available through their CRM system. This ensures that each salesperson has access to the most up-to-date information about their leads and prospects at all times so that they can focus on closing deals rather than spending time updating their CRM system manually or monitoring their email inbox for new updates from prospects or leads.

The integration between Zendesk and EngageBay will help you to increase productivity among your sales team as well as help you to better organize your business data.

The process to integrate Zendesk and EngageBay may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.