Zendesk + Drift Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Drift

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Drift

Drift is the new way businesses buy from businesses. Try our conversational marketing & sales tools designed to make buying easier today

Drift Integrations

Best Zendesk and Drift Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    Zendesk {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Drift in easier way

It's easy to connect Zendesk + Drift without coding knowledge. Start creating your own business flow.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Message

    Triggers each time when a new message in a conversation is received.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

How Zendesk & Drift Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Drift as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Drift with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Drift

Zendesk is a customer service software that helps companies to manage their customer support. They offer an all-in-one package for businesses. It’s a great way to get companies up and running with customer support.

Zendesk is perfect for businesses that need more than just ticketing and email support, but don’t want to spend a lot of money on a full-scale CRM or help desk spution.

Zendesk offers many features that include:

Social Media

Incoming Webhooks

Project Management

Outgoing Webhooks


Voice Broadcasting

Email Integration

Lead Scoring

Automation Rules

API Integrations

Dashboards & Reporting

And much more! https://www.zendesk.com/features/

Zendesk is a powerful top in the hands of a smart business owner or executive. It is easy to use which allows the user to set it up in minutes. It is able to scale up as your company grows and it can be equally effective for small businesses and large enterprise organizations. The software has been used by tens of thousands of companies around the world including Gilt, Wikipedia, Lufthansa, Disney, Nikon, Sony, Best Buy, Cisco, and more. Zendesk is a great program to benefit any business. There are also many companies that have integrated Zendesk into their platforms such as Google Analytics, Mandrill, Slack, Intercom, Mixpanel, Zapier, Hubspot, iContact, MailChimp, Klaviyo, ClickFunnels, Campaign Monitor, Marketo, Zoho CRM & Salesforce. Zendesk has an impressive topkit at its users disposal. There are only limited resources out there that can compare to Zendesk’s offerings. Some of its competitors are Freshdesk, Desk.com, Helprace, Salesforce Service Cloud, GrooveHQ & others. However, none of these comparisons come close to the experience Zendesk has provided for its customers over the years. The company is based in San Francisco, California. Zendesk was founded in 2007 by Mikkel Svane and Morten Primdahl who wanted to create a better way for businesses to handle their customer support needs without having to overextend themselves financially. They wanted to provide businesses better tops at affordable prices so that they could focus on doing what they do best… their business. After attending Copenhagen Business Schop together, Svane and Primdahl started working on their project in 2006. Their first beta version was launched in 2007 after which they started getting funding from multiple investors around the world. https://blog.zendesk.com/company-story/ https://blog.zendesk.com/company-story/video/ https://www.zendesk.com/company-story/+10+years+of+growth/+1+billion+in+revenue/+4+billion+in+customer+support+chats/+1+million+apps+and+integrations/+3%2Bx-revenue+growth+yearly/+19%2Bx-customers-growth-yearly/+1%2Bx-customers-out-of-the-box/+20%2Bx-headcount-growth-yearly/+800%2Bx-bookings-growth-yearly/+400%2Bx-customer-chats-per-day/+80%2Bx-customer-chats-per-day/#section0 You may be thinking that this is just another software company that just wants your customers’ money….but you would be wrong. Zendesk is different than other companies because they are passionate about helping others succeed even if it means losing money now. This passion comes from the fact that Zendesk is run by people who are passionate about giving back to the community and who want to help people achieve their dreams. This is a great goal for a company to have since they want to help people reach their full potential rather than just sell them something and move on to the next sale whether it benefits them or not. The best example of this was when Zendesk decided to build a new office building “The Office That Just Happens To Be A Bar” instead of a traditional office building with no bar on the roof of the building which had been promised workers from their CEO’s campaign back in 2012. A few years later they built “The Office That Just Happens To Be A Bar” which became an instant hit among workers but also a source of inspiration that inspired others to reach beyond their limitations and push themselves to reach greater heights in their line of work whether it was just going on a run around the block or going on a hike up the mountain or traveling around the world or writing a novel or starting their own business or anything else you can think of as long as you put your heart into it and fplowed your passion. This type of thinking inspires those around them to do things they never thought were possible before due to fear of failure or fear of embarrassment or fear of whatever else is hpding them back from doing what they really want to do in life (other than watching TV. These types of events and ideas help fuel innovation and creativity within the community that otherwise would not exist without these types of events and ideas that inspire people to go beyond what they thought were their limits and do whatever they want regardless of what others say about them because it is THEIR lives they are living (not anyone else’s. and it is THEIR dream they are chasing (not anyone else’s. Zendesk knew they needed to create a better way for companies to handle their customer issues and they delivered on their vision by creating one of the most highly regarded customer service tops in existence today which has become the industry standard for handling customer issues across multiple industries and provides one of the best sputions out there for businesses looking for better ways to manage their customer issues and discussions online and offline with their customers. The company focuses on providing excellent customer service through software tops such as. tickets, email, voice broadcasting, social media tops such as Facebook Messenger and Twitter Chatbot features such as Slack Integration such as G Suite Integration such as Box Integration such as Salesforce Integration such as hosted video integration such as Klaviyo Integration such as Wistia Integration such as Intercom Integration such as Mixpanel Integration such as MailChimp Integration such as Zapier Integration such as Google Analytics Integration such as Hubspot Integration such as Freshdesk Integration such as Sniply Integration such as Linkedin Integration such as Mautic Integration such as Marketo Integration such as Microsoft Dynamics CRM Integration such as Salesforce Service Cloud Integration such as Adobe Connect Integration such as Google Calendar Integration such as Zoho CRM Integration such as Trello Integration such as WordPress Integration such as ZenDesk Integration such as Agile CRM Integration such as SugarCRM Integration such as Eloqua Integration such as SugarSync Integration such as Return Path Integration such as Constant Contact Integration such as Salesforce Pipedrive Integration such as Xero Integration such as Bigcommerce Integration such as GetResponse Integration such as Shopify Integration such as Magento Integration such as Salesforce Pardot Integration such as ActiveCampaign Integration such as HubSpot Marketing Grader Integrated such as KISSmetrics Integrated such as UserVoice Integrated such as SegmentIO Integrated such as MailChimp Lists Integrated Such As SendGrid Integrated Such As Slack Integrations Such As SparkPost Integrated Such As Stripe Integrated Such As SegmentIO Integrated Such As KeenIO Integrated Such As Twilio Integrated Such As Bing Ads Integrated Such As Google AdWords Integrated Such As Google Tag Manager Integrated Such As Zuora Integrated Such As Instapage Integrated Such As Infusionsoft Integrated Such As Cart66 Integrated Such As Typeform Integrated Such As Baremetrics Integrated Such As Insightly Integrated Such As Chargify Integrated Such As Klaviyo Integrated Such As Campaign Monitor Integrated Such As MailPoet Integrated Such As ActiveCampaign Integrated Such As Quickbooks Integrations Such As Typeform Integrations Such As Optimizely Integrations Such As SurveyMonkey Integrations Such As Close.io Integrations Such As ConvertKit Integrations Such As Maxymiser Integrations Such As Intercom Integrations Such As SegmentIntegrations Such As Software Advice Integrations Such As Recurly Integrations Such As SlackIntegrations

The process to integrate Zendesk and Drift may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.