Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Discord is a cross-platform communication app designed for gamers but suitable for anyone to chat with groups of people.Discord Integrations
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It's easy to connect Zendesk + Discord without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new message is posted to a specific text channel.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
assign a role to a user
Create a new channel to a specific #category you choose.
Remove a chosen role from the specified user.
Rename a channel to a specific name you choose.
Post a new message to a specific #channel you choose.
Zendesk is a customer service software which provides an easy to use platform for customer support and engagement. It offers a platform for a wide variety of communication channels such as live chat, email, phone, in-app messages and social media to improve customer support and engagement. Discord is a live chat platform created for gamers which can be used to communicate with friends and other gamers. It allows the user to create text and voice chats and has features like video call, tagging and file sharing. It has in-built bots that can give information regarding different games, servers, gather user data etc. Zendesk and Discord are integrated with each other so that the customers can directly contact the agent on Discord using a Zendesk ticket ID. The integration reduces the workload of the agent by allowing him or her to respond to customers faster and in a more personalized manner. They can also find out if the customer support needs are met by allowing them to handle multiple tickets at once rather than handling one ticket at a time.
The integration between Zendesk and Discord will allow the customers to use multiple communication channels such as live chat, email, phone, in-app messages and social media which increases customer support reach. It improves customer service by making it easier to engage with customers through various channels rather than just over phone or email. This integration can also be used in the gaming industry as Discord’s chat feature is widely used among gamers. Zendesk allows live chat where users can chat with customer support agents over a 24/7 chat channel. The agents have live visibility into the chat history when they log in after being offline. This allows them to know about the status of their tickets. Plus, automated responses such as auto-reply bot can be set up to inform customers about the current status of their request. They can then reply back on Discord using the ticket ID which will take them to Zendesk website automatically where they can view their pending requests or previous requests. Agents can also see the customers’ activity like typing or message received on Zendesk homepage which makes it easier for them to respond to customers faster. It also helps them to gather customer data such as email address, phone number etc. Zendesk also has features like ticket tagging where tickets are categorized based on their type (i.e. billing, product etc.. so that they can be easily found by agents in case it comes across any common questions or issues that are frequently asked by customers or if it is related to particular group of customers.
Zendesk-Discord Integration will help spve many customer service problems such as inconsistent response time from agents as well as unorganized communication channels. It will also make it easier for agents to respond quickly to customers since they won’t have to leave one messaging system and go to another one for respving tickets. It will help agents manage their time effectively which will result in better customer service for Zendesk’s customers.
The process to integrate Zendesk and Discord may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.