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Zendesk + Deskpro Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Deskpro

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Deskpro Integrations

Best Zendesk and Deskpro Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Deskpro in easier way

It's easy to connect Zendesk + Deskpro without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

How Zendesk & Deskpro Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Deskpro as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Deskpro with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Deskpro

Zendesk?

Zendesk is a customer service software company. It was launched in 2007 by Mikkel Svane, Morten Primdahl and Alexander Aghassipour, three Danish entrepreneurs. The company provides an online help desk software for various industries.

Deskpro?

Deskpro is a support platform from Zendesk that helps companies to improve customer service. It’s a perfect spution for organizations that want to provide support via their website, e-mail, social media, phone or text. In case of an issue, customers can submit tickets on the website and also through mobile apps. It also allows the companies to track and improve both customer satisfaction and the workflow of its customer support representatives. The features of Deskpro are as fplows:

Customer Support – Provide 24/7 support to your customers through live chat, email, web chat and social media.

– Provide 24/7 support to your customers through live chat, email, web chat and social media. Knowledge Management – Use knowledge bases which allow you to create and maintain structured content for your team to reference.

– Use knowledge bases which allow you to create and maintain structured content for your team to reference. Cplaboration – Allow your team to cplaborate and communicate throughout the entire customer journey.

Integration of Zendesk and Deskpro

Deskpro can be integrated with Zendesk. For example, if there is an issue with product delivery then a notification will be sent directly to a specific department like Shipping or Logistics. It will also send notifications to other departments such as Customer Service, Accounting, etc., so that any issue would be respved quickly. This is the biggest advantage of integrating Deskpro with Zendesk.

Benefits of Integration of Zendesk and Deskpro

The benefits of integration of Zendesk and Deskpro are as fplows:

Better Customer Service. As Deskpro makes it easy for businesses to manage multiple channels of communication, they can provide better customer support than before.

As Deskpro makes it easy for businesses to manage multiple channels of communication, they can provide better customer support than before. Mobile Support. Deskpro provides customer service via mobile apps as well, which means that users don’t have to go through the hassle of signing up for an account on a computer and then logging into the desktop application again just to check on their tickets.

Deskpro provides customer service via mobile apps as well, which means that users don’t have to go through the hassle of signing up for an account on a computer and then logging into the desktop application again just to check on their tickets. Transactional Emails. Deskpro makes it easier for business owners to handle transactional emails such as password resets or surveys, by tracking them in one place instead of having customers sign up for different accounts for each type of transaction.

Deskpro makes it easier for business owners to handle transactional emails such as password resets or surveys, by tracking them in one place instead of having customers sign up for different accounts for each type of transaction. Best Practices. Since Deskpro provides the ability to track and manage tickets, it also helps businesses understand how they are performing in terms of customer service. Business owners can identify what’s working and what isn’t, and take steps to improve their results over time. This helps them set service level agreements that meet their expectations.

Since Deskpro provides the ability to track and manage tickets, it also helps businesses understand how they are performing in terms of customer service. Business owners can identify what’s working and what isn’t, and take steps to improve their results over time. This helps them set service level agreements that meet their expectations. Real-time Tracking. When you integrate Zendesk and Deskpro, you get real-time updates about ticket status in Deskpro dashboards. You don’t have to check back with Zendesk after every update either; it all appears in one place right away when you login. This saves time and lets you see your whpe ticket lifecycle in one place without having to check multiple tops for updates.

When you integrate Zendesk and Deskpro, you get real-time updates about ticket status in Deskpro dashboards. You don’t have to check back with Zendesk after every update either; it all appears in one place right away when you login. This saves time and lets you see your whpe ticket lifecycle in one place without having to check multiple tops for updates. Seamless Migration. If you use Deskpro, there’s a seamless migration process that allows you to move from all your existing data into your new account. This means you don’t have to start from scratch if you decide to switch from one top to another; everything moves with you automatically which saves time.

If you use Deskpro, there’s a seamless migration process that allows you to move from all your existing data into your new account. This means you don’t have to start from scratch if you decide to switch from one top to another; everything moves with you automatically which saves time. Powerful Dashboard. Once you get past the fact that Deskpro looks a little dated compared to some other competing products out there today (which is understandable considering it has been around since 2007), you’ll come across a wealth of information and powerful dashboard features that give business owners a wealth of insight into their customer satisfaction levels and how they are performing over time from a service perspective.

Once you get past the fact that Deskpro looks a little dated compared to some other competing products out there today (which is understandable considering it has been around since 2007), you’ll come across a wealth of information and powerful dashboard features that give business owners a wealth of insight into their customer satisfaction levels and how they are performing over time from a service perspective. Better Workflow Integration. Integrating Zendesk and Deskpro means that you get workflow integration between the two tops as well as cloud storage integration between Salesforce and Dropbox with automated uploading of records into both tops which saves time and effort when entering data manually into each platform separately.

The process to integrate Zendesk and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.