Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Databox is a business analytics platform built to help you understand what's going on with your business and keep KPIs from cloud services, spreadsheets, databases in one place.Databox Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Databox without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Increment a specified metric by 1 every time this action happens.
Push any custom data to Databox.
11.It was founded by Mikkel Svane who is the founder and CEO of Zendesk and Mikkel Svane was born in Denmark and studied at Aarhus University where he received Bachelors of Science in Computer Engineering. He started his career as a software engineer at IBM and later moved to Microsoft in 2001 where he worked until 2007 and then founded Zendesk with his wife in 2007 which now has over 4000 employees and over 2000 customers around the world. Recently, they have acquired Databox which will be explained later in the article.
12.The company also provides services to over 1000 enterprises around the world which includes big names like Uber, Starbucks, Toyota, Virgin Atlantic, Lufthansa etc.
15.In May 2017, Zendesk raised $50 million funding from Tiger Global Management LLC and T Rowe Price Group Inc. through a secondary public offering of shares worth $400 million. This makes Zendesk worth $2 billion which is twice their value since its founding back in 2007. The company is planning to spend the money on acquisitions such as Databox which will be discussed later in this article.
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