Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
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Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
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Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new lead is created.
Triggers when a new user is created.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Attach a tag to an existing user or lead.
Creates or updates a lead.
Creates or updates a new user.
Zendesk is a customer service software company based in San Francisco, California. The program was developed to be a self-service support system that can be used to help customers of a product or service contact the developers of that product or service and receive help with their issues. It started out as a startup in 2007 and by 2010 it had become successful enough to get acquired by salesforce for $180 million dplars. Nowadays, Zendesk has over 5,000 customers including companies like Facebook, Google, Microsoft, Netflix, and Twitter.
Customerly is a customer support software that lets you provide live chat or email support for your customers. Founded in 2013, it has experienced rapid growth since its foundation and has been featured on some big name websites such as Forbes, VentureBeat, and TechCrunch. It is one of the leading providers of live chat software in the world.
Zendesk has many notable features that make it attractive to other companies. Some of them include; low pricing structure (it has a free plan), flexibility (you can use the software however you want and there are no restrictions), and customer support (Zendesk offers you help 24/7. These features are the reasons why so many big name companies use Zendesk. However, sometimes even the best of products need to be improved upon. Market leaders such as Zendesk have an excellent chance of getting noticed by other companies that think they can do better with the same idea. One of these companies is Customerly.
Customerly is a platform that does essentially what Zendesk does but with a few changes. For example, Customerly has a live chat feature that Zendesk does not have. The importance of this feature cannot be understated as it gives Customerly an edge over Zendesk. Not only does it give Customerly a leg up over Zendesk but it also provides the user with an added layer of security. This is because no one can access your site unless they are connected to Customerly's servers. This feature isn't available on Zendesk which means that hackers or bots can access your website freely if they can find a hpe in your security system. This is not the case with Customerly. Another advantage of Customerly over Zendesk is that it's cheaper than Zendesk while still providing all the same features. This makes Customerly even more appealing to business owners who want to save money on their customer service software while having all the features they need to properly serve their customers.
One great benefit of integrating Zendesk with Customerly is that if you already use Zendesk then you don't have to pay any additional money for your customer service software. You can just use Customerly's live chat feature instead of paying extra for something like Salesforce Live Agent. Another benefit of using both Zendesk and Customerly would be increased efficiency. By using both services you will be able to provide better customer service than simply using one or the other because you will be able to utilize your resources more effectively. For example, if a customer has a question about your product then they will be able to contact you through live chat or email depending on which service they prefer using at the time. In addition to this, you will also save some money by integrating both services together because you won't have to pay extra money for another software provider. A third benefit would be increased productivity due to integration of both services which will allow your employees to spend less time doing things manually and more time working on other things that are more important. An example of this would be if you were using both services together then an employee could attend to a customer through live chat while another employee sends them an email afterwards asking if they had any questions about their order. This would save time by eliminating unnecessary repetition for your employees which should lead them to being more productive at their jobs overall. Overall, integration of these two services together will lead to an increase in efficiency, productivity, and customer satisfaction which are all things any business owner would want from their customer service software provider.
The process to integrate Zendesk and Customerly may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.