Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Cloud Firestore is a cloud-hosted, NoSQL database that your iOS, Android, and web apps can access directly via native SDKs. Cloud FirestoreCloud Firestore Integrations
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It's easy to connect Zendesk + Cloud Firestore without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
New Document Within a Firestore Collection
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new document within a Cloud Firestore collection.
Zendesk is a customer service software that helps businesses to manage customer support. It enables users to create self-service portals for customers and track all the interactions of customers on the portal. It also allows users to manage their contacts, create custom workflows, and get insights into customer behavior. Zendesk provides a business layer that enables the automation of repetitive tasks that are performed by humans such as responding to tickets, scheduling meetings, and updating account information.
Zendesk was founded in 2007 by Mikkel Svane and Alexander Aghassipour. It is based in San Francisco and has more than 20,000 customers across 150 countries. It has teams in San Francisco, New York, London, Sydney, Tokyo, and Dublin. In 2016, it raised $50 million in Series F funding led by Sequoia Capital at a valuation of $1.9 billion.
Cloud Firestore is a NoSQL database that helps to store data in Cloud Firestore Database. It is an enhanced version of Realtime Database that supports automatic indexing and offline capabilities. With Cloud Firestore, users can store structured data in documents, groups of documents, and cplections of groups of documents. They can also add custom metadata to each document. Cloud Firestore supports the querying of documents using standard SQL.
Cloud Firestore allows developers to store data in memory for quick access or to retrieve it from disk storage for maximum availability. By default, Cloud Firestore synchronizes data between clients and real-time servers so that it remains consistent even when offline. Cloud Firestore offers offline support by automatically syncing data in the background when the app comes back online. It uses the rules engine for conditional updates.
Cloud Firestore is powered by Google’s distributed data protocp which ensures secure access while reducing network costs and preserving bandwidth. It offers a full suite of APIs that let users build applications with structured data at the core. Users can query and sync multiple cplections within a single Cloud Firestore database without having to specify a separate database per application cplection. Additionally, they can easily replicate their data across multiple geographic regions. Cloud Firestore supports automatic scaling and high availability through its multi-region replication capabilities. It allows users to export their data into BigQuery which allows them to analyze it using SQL. Cloud Firestore offers fast performance with low latency and sub-millisecond response times irrespective of the number of records being queried or stored in the database. The multi-region replication feature makes Cloud Firestore highly available and highly scalable.
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