?>

Zendesk + ClickSend SMS Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and ClickSend SMS

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About ClickSend SMS

ClickSend is a cloud-based app for your business that lets you send bulk SMS, email, fax, & letters worldwide.

ClickSend SMS Integrations
ClickSend SMS Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • RingCentral RingCentral

Best Zendesk and ClickSend SMS Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + ClickSend SMS in easier way

It's easy to connect Zendesk + ClickSend SMS without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Incoming SMS

    Triggers when a new incoming sms is received.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Contact

    Creates a new contact in a list.

  • Create Contact List

    Creates a new contact list.

  • Delete Contact

    Delete specific contact from list based on the contact ID.

  • Delete Contact List

    Delete a specific contact list.

  • Send Fax

    Sends a new fax.

  • Send MMS

    Send a new MMS.

  • Send Post Letter

    Sends an A4 PDF document via the post. The PDF is printed, folded, inserted into an envelope and posted to any address globally.

  • Send Postcard

    Sends a postcard via the post. The PDF is printed and delivered to any address globally.

  • Send SMS

    Sends a new SMS.

  • Send SMS to Contact List

    Sends a new SMS to a list of contacts.

  • Send Voice

    Send a Voice Text-to-speech message to a mobile phone or landline.

How Zendesk & ClickSend SMS Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select ClickSend SMS as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate ClickSend SMS with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and ClickSend SMS

In recent years, the number of people using smartphones and tablets has increased significantly. Almost everybody owns a smartphone or tablet nowadays. Thus, businesses nowadays need to be able to provide their customers with an efficient service in order to stay in business. Zendesk is an online customer support system that allows you to manage your customer support. You can also integrate Zendesk with ClickSend SMS, an online app that allows you to send text messages to any mobile phone number in the world. The integration allows you to have live customer support without the need to contact your customers via phone.

Integration of Zendesk and ClickSend SMS

ClickSend SMS is an online application that allows you to send text messages to anyone in the world with ease. When you integrate Zendesk with ClickSend SMS, you can now receive text messages from customers directly in Zendesk. These text messages contain information such as the name of the caller, when they sent the message, and what they said. Apart from those features, you can also see what your customers are saying while they’re still sending their texts. This feature allows you to respond to your customers immediately and thus respving their problems more quickly. With this integration, you can also add custom fields to each text message that you receive in Zendesk. This feature allows you to track important information about your customers that you can use for further marketing purposes such as tracking the number of times a customer buys from your store, how much that customer spends on average per purchase, how long it takes for that customer to make a purchase, etc. All these features allow you to provide a better customer support service.

Benefits of Integration of Zendesk and ClickSend SMS

The integration of Zendesk with ClickSend SMS helps businesses become more efficient and effective. Let’s take a look at some of the benefits of integrating Zendesk with ClickSend SMS:

You can automate your customer support by using the integration between Zendesk and ClickSend SMS. In other words, you can respond to your customers faster because all the information that they send will appear right away in Zendesk, allowing you to respond immediately. You won’t need to wait until they call or email you again if you want to get additional information about the problem that they’re having with your product or service. In addition to this, you can also use the integration between Zendesk and ClickSend SMS to track how well your business is doing by analyzing the information in each text message that your customers send you. This way, you will be able to identify problems and fix them before they become bigger problems and affect your business negatively. For example, let’s say that your business sells shoes and one of your customers writes “I bought shoes from your store last year but they broke after just a few months. I’m thinking of replacing them but I’m afraid that they might break too because I heard that your products aren’t very good quality”. By analyzing this text message, you will be able to find out what happened with the customer’s shoes and what he or she is planning to do next. In this case, you might want to replace his or her shoes or offer him or her a discount so that he or she will buy another pair of shoes from your store.

Conclusion

Integrating Zendesk with ClickSend SMS helps businesses provide their customers with an efficient customer support service by improving communication between both sides of customer support service. the company and its customers. By integrating Zendesk with ClickSend SMS, companies can provide a better service by receiving text messages from their customers in Zendesk which allows them to respond immediately instead of waiting until they receive another call or email from their customers. In addition, live communication with customers via text message helps companies analyze their customers’ needs better which results in more satisfied customers.

The process to integrate Zendesk and ClickSend SMS may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.