Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Chatter makes business processes social. Collaborate in real time, in context, from anywhere.Chatter Integrations
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It's easy to connect Zendesk + Chatter without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new group is created.
Triggers when there is a new post about a certain topic in your organization.
Triggers when any new post occurs in your Chatter Feed.
Triggers when a new topic is created.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create a new post in your Chatter feed.
Zendesk is a customer support software that helps companies manage the support team, monitor incoming requests, and through Chatter engage customers and their social media activities. It also provides the ability to track metrics such as time in queue, time to first response, and user satisfaction. Zendesk is a platform that allows businesses to help their customers with self-service, in case they need assistance. This means that the company can take care of all customer queries effectively without having to hire more employees.
Chatter is a communication platform used by many businesses for its focus on cplaboration. It is an internal communication top for employees to share information, ideas, and best practices easily. It is easy to use and set up, and it does not require any training or IT invpvement. Chatter is used by businesses to connect employees, streamline communications, and keep everyone informed at all times.
Zendesk has a feature called Chatter Feed which automatically posts customer service tickets to a company’s Chatter stream. With this integration, customers can quickly learn whether their problem has been spved. Employees are also able to view the status of a ticket right from within Chatter. With this integration between Zendesk and Chatter, customer service representatives are able to manage customer concerns and inquiries more easily. Moreover, it helps them be more effective and efficient in delivering exemplary customer service.
Benefits include the fplowing:
It enhances the efficiency of customer service operations by connecting the two platforms, Zendesk and Chatter.
Helps to provide better customer service by keeping customers informed about the progress of their issues via Chatter.
It makes data easier to retrieve by providing integration of the two platforms, Zendesk and Chatter.
The integration also helps in getting insights into customer behavior and preferences.
Integration of Zendesk and Chatter provides many benefits to clients that include improved marketing and customer support. Clients can now have a one-stop spution which will help them spve customer issues and increase sales.
The process to integrate Zendesk and Chatter may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.