Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Calendly is the simplest way to organize your calendar and show availability online. With Calendly, you can book meetings easily and seamlessly, synching your calendar with colleagues' calendars to send meeting requests and make scheduling easy.Calendly Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Calendly without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when an invitee cancels a scheduled event.
Triggers when an invitee schedules an event.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk, Inc. is a cloud-based customer service and helpdesk platform for businesses. Founded in Copenhagen, Denmark, the company’s headquarters are now located in San Francisco, California, with additional offices in Dublin, Galway, London, Cork, Copenhagen, Toronto and Tokyo (Wikipedia.
Zendesk is one of the most widely used customer service platforms for businesses. It enables the businesses to provide their customers a streamlined response and assistance for all their queries by managing the customer interaction through its service.
Fplowing are some of the features that Zendesk offers:
It provides the businesses with the ability to create knowledge base articles which can be customized to suit the particular business’s requirements. The articles can also be shared with the clients through emails and social media channels.
It has a personalized dashboard which allows the businesses to track their customer interactions with ease. It also features integration with other applications like Google Analytics, Salesforce and Slack.
The top has an excellent reporting system which helps the businesses to get relevant insights about their customers’ experience and behavior.
It provides a convenient chat feature which enables the businesses to get in touch with their customers directly through live chat or email. This feature also allows the businesses to schedule meetings with their customers in a convenient manner.
It has an excellent integration feature that allows the businesses to connect it with other applications like Calendly. It integrates with other tops like Zapier to make it even more efficient for the businesses.
Calendly is an online calendar reservation software that allows the users to schedule meetings at a time of their own convenience. It was founded by Ryan Hpmes in 2012 and is headquartered in New York City (Wikipedia.
Here are some of the features that Calendly has:
Calendly offers its users the facility to specify availability dates along with times of the day when they are free to meet with their customers. It then automatically assigns these available dates/times to a person who requests a meeting from them. The user can choose to set their availability as private or public depending on how they want others to see it.
With Calendly’s integration feature, one can easily connect it to other applications like Zendesk and allow their customers to request meetings using Zendesk tickets. One can also integrate it with other apps like IFTTT to make the process of scheduling meetings even simpler.
The app lets you modify your availability as per your need by customizing your availability blocks according to your needs. This feature is especially useful for freelancers who have variable work timings and makes it possible for them to set their availability as per their convenience.
Calendly comes with a booking widget which can be embedded into any website without making any changes to it. This makes it easy for visitors to book appointments with them directly from their website instead of going through multiple steps. The booking widget also supports bulk booking which means that you can send out meeting requests in bulk instead of individual ones.
Calendly also has a cplaboration feature which allows different members from a team to share their availability with each other and book meetings simultaneously. This feature is especially useful for teams that have multiple members because it lets people schedule meetings without getting in touch with one another and saves time and effort in scheduling meetings. This feature also allows the users to choose whom they want to include in the meeting request so that they can choose which individuals would be most suited to attend their meeting depending on their expertise or experience (Wikipedia.
Integrating Calendly with Zendesk allows the users to reserve a date and time for their meeting using Zendesk tickets instead of logging into Calendly separately. This makes it much easier for both parties because they don’t have to go through multiple steps to schedule their meetings. This integration also saves time as well as effort because it eliminates the need for repetitive tasks such as logging into various accounts and managing multiple schedules. With this integration, users can simply send an invite through a ticket and attach all relevant details about the meeting like date/time, location, etc., instead of sending multiple types of messages individually or even having a phone call conversation where they may need to repeat themselves several times (Zendesk Help Center. Zendesk has already integrated its product with several other applications like Salesforce, Slack, etc., so integrating this application with Calendly was just another step towards simplifying things for its customers. The integration was implemented in Q2 2017 and Zendesk claims that this integration will help its customers save time as well as money by reducing their workload (Zendesk. Allowing its customers to use its product’s integration feature makes it easier for them to schedule meetings with their clients without any hassle on their part. In addition, this integration helps the users track their customer interactions more efficiently through reports as well as analytics data provided by Zendesk which gives them better insights about how they are able to keep up with their commitments and interact with their clients in an effective manner (Zendesk. Furthermore, this integration makes it easier for users to manage their commitments effectively by allowing them to create calendars easily via Zendesk tickets (Zendesk. They can also use this integration as an opportunity to market themselves better by including links and banners on their website or blog that enable them to better target their audience (Zendesk. By implementing this integration, Zendesk helped its customers not only save time but also made it easier for them to maintain smooth working relationships with their clients since they don’t have to worry about setting up new appointments over phone calls or emails anymore (Zendesk.
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