Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Box lets you keep all your businesses files in one place for simple online collaboration.Box Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Box without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggered when a new event is performed (this is the activity stream).
Triggered when you add a new folder.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Adds a comment to a file.
Adds a task to a file.
Adds an individual user as a collaborator on a folder.
Creates a brand new folder at the path you specify.
Moves or copies a file from one folder to another.
Upload a file to specific folder.
In this article, I will discuss how Zendesk and Box have integrated their services. In this discussion, I will compare Zendesk and Box and highlight the benefits of their integration. I will also discuss the history of both companies and how they came to be successful.
Zendesk is a cloud-based customer service software company based in San Francisco and Box is a cloud content management and file sharing company based in Los Altos. Zendesk and Box integrated their services in October 2014. The integration allows customers to attach files from Box to Zendesk tickets. The integration also allows users to search for specific files through Zendesk as well as access those files directly through its help desk software by creating a public link to the file.
The benefits of the integration of Zendesk and Box include:
· Customers can attach or link files from Box directly to a ticket in Zendesk and track the progress of each file.
· Zendesk and Box offer a more complete view of a customer’s interaction with an organization.
· Customers can access files that are crucial to the success of their projects through Zendesk.
In conclusion, the integration of Zendesk and Box provides customers with a streamlined user experience and greater visibility into their interactions with an organization. Furthermore, customers can efficiently access important files needed for project completion through Zendesk.
The process to integrate Zendesk and Box may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.