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Zendesk + Bitly Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Bitly

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Best Zendesk and Bitly Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Bitly in easier way

It's easy to connect Zendesk + Bitly without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Bitlink

    Trigger when you create a New Bitlink.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Bitlink

    Saves a Bitlink to your user history in Bitly. Returns a shortened URL.

How Zendesk & Bitly Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Bitly as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Bitly with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Bitly

Zendesk is a customer service spution that helps to track, automate, and organize customer service related tasks. Zendesk provides a variety of services such as live chat, email, social media or phone support.

Bitly is an online link shortening service that helps to manage and shorten links across the web. Bitly’s main focus is on making the life of the marketer easier by helping to track and report on performance.

(Supporting Arguments)

  • Integration of Zendesk and Bitly.
  • Zendesk and Bitly are integrated through Bitly’s app Zapier. Zapier is a platform that allows users to get their apps to talk with each other through integrations.

  • Zendesk Chat + Bitly = Better Customer Experience
  • Zendesk has implemented Bitly’s app Zapier into their product, meaning that when a customer chats with a representative, Bitly’s app will automatically shorten the URL and save it in Zendesk. The URL will also have the name of the agent who helped the customer. When a customer clicks on the shortened URL, they will be directed to the chat transcript between the customer and agent. This way, customers can easily track all conversations they’ve had with agents and find answers to questions they might have forgotten about. If they are unsatisfied with the answer they receive, they can easily refer back to the transcript and highlight specific quotes that show why they are unhappy with their experience.

    This integration makes it very easy for customers to provide feedback about their experience with Zendesk. It gives them a permanent record of their conversation, so they can easily refer back to it later at any time. It also makes it quick and painless for customers to provide feedback, as they don’t need to ask for a copy of the transcript or make notes about what happened in their own words. Everything is already done for them, and they can easily share this information with others.

  • Zendesk + Bitly = Increased Accuracy
  • Another benefit of the integration is that it allows customers to view the full URL from within Zendesk. By viewing the full URL, customers are able to check the accuracy of their chat transcripts. This is especially important as short URLs sometimes change over time and become inaccessible. This can cause a breakdown in communication because customers may not be able to find answers to questions they had previously discussed with agents. One example of this is when people use shortened URLs in tweets or posts on Facebook or Linkedin and then decide to remove or edit those posts once they no longer need them. This can make it very hard for representatives to help customers if they receive a message about the same questions that were already answered in the past.

    The integration between Zendesk and Bitly means that representatives will be able to give better customer service as well as provide customers with a better experience when they are using chat software. Customers can easily track all conversations they have had with agents and view transcripts whenever they need to check accuracy or find answers in pder conversations. Representatives who use this integration will also be able to see which items customers have opened, allowing them to track how often they visit certain pages and know what type of content their audience finds most interesting.

    The process to integrate Zendesk and Bitly may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.