Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
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It's easy to connect Zendesk + Bitly without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Trigger when you create a New Bitlink.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Saves a Bitlink to your user history in Bitly. Returns a shortened URL.
Zendesk is a customer service spution that helps to track, automate, and organize customer service related tasks. Zendesk provides a variety of services such as live chat, email, social media or phone support.
Bitly is an online link shortening service that helps to manage and shorten links across the web. Bitly’s main focus is on making the life of the marketer easier by helping to track and report on performance.
Zendesk and Bitly are integrated through Bitly’s app Zapier. Zapier is a platform that allows users to get their apps to talk with each other through integrations.
Zendesk has implemented Bitly’s app Zapier into their product, meaning that when a customer chats with a representative, Bitly’s app will automatically shorten the URL and save it in Zendesk. The URL will also have the name of the agent who helped the customer. When a customer clicks on the shortened URL, they will be directed to the chat transcript between the customer and agent. This way, customers can easily track all conversations they’ve had with agents and find answers to questions they might have forgotten about. If they are unsatisfied with the answer they receive, they can easily refer back to the transcript and highlight specific quotes that show why they are unhappy with their experience.
This integration makes it very easy for customers to provide feedback about their experience with Zendesk. It gives them a permanent record of their conversation, so they can easily refer back to it later at any time. It also makes it quick and painless for customers to provide feedback, as they don’t need to ask for a copy of the transcript or make notes about what happened in their own words. Everything is already done for them, and they can easily share this information with others.
Another benefit of the integration is that it allows customers to view the full URL from within Zendesk. By viewing the full URL, customers are able to check the accuracy of their chat transcripts. This is especially important as short URLs sometimes change over time and become inaccessible. This can cause a breakdown in communication because customers may not be able to find answers to questions they had previously discussed with agents. One example of this is when people use shortened URLs in tweets or posts on Facebook or Linkedin and then decide to remove or edit those posts once they no longer need them. This can make it very hard for representatives to help customers if they receive a message about the same questions that were already answered in the past.
The integration between Zendesk and Bitly means that representatives will be able to give better customer service as well as provide customers with a better experience when they are using chat software. Customers can easily track all conversations they have had with agents and view transcripts whenever they need to check accuracy or find answers in pder conversations. Representatives who use this integration will also be able to see which items customers have opened, allowing them to track how often they visit certain pages and know what type of content their audience finds most interesting.
The process to integrate Zendesk and Bitly may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.