Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
BigCommerce is a powerful eCommerce platform that gives you everything you need to build, run and grow your online business. From unlimited categories, products, and customers to mobile commerce and marketing tools to powerful back-office and reporting features, BigCommerce has everything.BigCommerce Integrations
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It's easy to connect Zendesk + BigCommerce without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new customer is added.
Triggers when a new order is placed.
Triggers when a new order is placed (with line item support).
Triggers when a new product is added.
Triggers when a new or updated product occur.
Triggers when a product is updated.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new coupon attached to a category.
Creates a new customer.
Adds a new address to an existing customer.
Creates a new product.
Update a new product to an existing product.
Zendesk is an online customer service and support platform that enables companies to provide great customer experience. BigCommerce is a cloud based ecommerce platform. It allows online merchants to create an online store, manage products, track orders, customize themes and much more.
BigCommerce offers the option to integrate with Zendesk. This integration can make it easier for customers to reach out to customer service directly from their stores. Zendesk is a cloud-based Enterprise customer support software which provides live chat, email ticketing and phone support. Through this integration, customers can contact customer service through live chat or email tickets directly from the website using the help center widget. Zendesk also enables you to create customized customer support content such as FAQs, tutorials, how-to guides, etc. and publish such content on your store. The integration of Zendesk and BigCommerce helps you to keep track of all your customer support activities in one place. All the customer email tickets are automatically added as a new ticket in the Zendesk queue of the merchant. You can assign relevant tickets to agents based on their skillset.
The integration of Zendesk and BigCommerce helps you to improve your sales by:
Reaching out to customers immediately through live chat and email enquiries received from your store.
Customers can purchase products directly from your store through Zendesk.
Customers can directly reach out to customer care team for technical or billing queries using the help center widget.
Customer support agents can access all the customer tickets in one place. It saves time and effort as they don’t need to search for any information about a particular customer.
All enquiries received by Zendesk are automatically added as a new ticket in the Zendesk queue of the merchant. If you want to take care of emails received by Zendesk, you can add them as a new ticket in the Zendesk queue. You can also assign relevant tickets to agents based on their skillset.
The process to integrate Zendesk and BigCommerce may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.