Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Basecamp Classic is a popular project management application. The classic version of Basecamp let's you keep track of multiple projects, milestones, todo items and more. An easy way to consolidate your work and keep your inbox clean.Basecamp Classic Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Basecamp Classic without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new message is added to a project.
Triggers when a new milestone is added to a project
Triggers when a new person is added to an account.
Triggers when a new project is added to an account.
Triggers when a new todo item is added to a todo list.
Triggers when a new todo list is added to a project.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new message.
Creates a new milestone.
Be Careful! Easy to go over your plan limit.
Creates a new todo item.
Creates a new todo list.
Zendesk is a customer service support software. It provides all the features, which help a company to take care of their customers. It helps the companies to track the business process, so that they can provide better services to their customers. Zendesk is a cloud based application and it is used by almost big companies as well as small businesses. It helps them to manage their customer relationships through email, live chat, mobile apps or phone calls.
Basecamp Classic is a project management software which helps the user to organize any type of project. It allows the users to create tasks in projects, assign these tasks to other users and set due dates for these tasks. The user can also communicate with other users about the task. There are many features which are present in this software. Basecamp Classic is also cloud based and it is free of cost.
Zendesk and Basecamp Classic can be integrated with each other. Zendesk can be used to track and manage tickets created by a user in Basecamp Classic. Whenever a user creates a ticket in Basecamp Classic, Zendesk will track that ticket automatically. This makes things easier for the customer service team. They can easily keep track of tickets created by their customers. They do not have to worry about any issue, because they know that whenever a new ticket is created, they will be notified about it.
Both Zendesk and Basecamp Classic are very useful tops for any organization. Both of them have completely different features but when they are integrated together, they work really well. The integration of both these tops saves a lot of time of the company’s customer service team. The team members do not have to worry about any issue related to the customer. They can just focus on their job and provide better services to their customers. Zendesk also provides reports on the tickets created in Basecamp Classic. This makes it easy for the team members to analyze the pattern of issues which are being reported by their customers and then correct those issues accordingly.
Zendesk is an excellent customer service support software, which helps the companies to manage their customer relationships more effectively. It is highly recommended for any company who wants to increase their customer satisfaction level. Basecamp Classic also provides great customer service features and it is also free of cost. It is also a very useful top for any company and if you use it along with Zendesk, it will be really beneficial for your business.
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