Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Basecamp 2 lets you manage your projects all on one page, is super fast, and keeps you up to date in real-time.Basecamp 2 Integrations
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It's easy to connect Zendesk + Basecamp 2 without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when anything across any project happens. Use a filter step with this!
Triggers when something happens inside of Basecamp project. This trigger will give you a brief overview of the event that happened.
Triggers when a new event is added to a calendar.
Triggers when a new file is added to a project.
Triggers when a new person is available in the account.
Triggers when a new project is created.
Triggers when a new text document is added to a project.
Triggers when a new todo is added to a todo list.
Triggers when a new todo list is added.
Triggers when a new topic is added (A new message is a topic, and the first comment on Calendar Events, Uploads, and Todos are topics).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk is a cloud based customer support software. It is used by more than 40,000 companies all over the world. Zendesk has an open API which can be integrated with various other tops, and Basecamp 2 is one of them. Basecamp 2 is also a cloud based project management software. For example, Basecamp 2 can integrate with Twitter, GitHub, MailChimp, etc. In this article, I am going to discuss the integration of Zendesk and Basecamp 2 for a better user experience.
Integration of Zendesk and Basecamp 2 results in better user experience for the end user as well as the administrator. For example, the administrator creates a ticket on Zendesk for a particular issue which needs to be managed on Basecamp 2. The end user gets notified from Zendesk about the ticket that he/she needs to manage on Basecamp 2. The end user can easily find out what is the status of the ticket by navigating through Zendesk and Basecamp 2 without leaving either top. As a result, the end user does not need to constantly check each top separately to know the status of his/her ticket. Therefore, the end-user experience is improved. Also, if there are multiple tickets associated with a particular issue, the end user sees all the related tickets on Zendesk. He/she can work on them from Zendesk itself. This helps in improving the efficiency of the end-user as he/she does not need to visit multiple tops to manage a single task.
Similarly, as an administrator, if an end user creates a ticket in Zendesk for a particular issue that needs to be handled on Basecamp 2, the administrator can assign someone from his/her team to it while creating the ticket in Zendesk. Then, he/she can track the progress of the task from either Zendesk or Basecamp 2 without leaving either top. This helps in improving the efficiency of the administrator as well.
In conclusion, integration of Zendesk and Basecamp 2 results in better user experience for both users as well as administrators. For example, customers receive timely feedback from their customer support teams as well as administrators can assign tasks to their team members while handling customer requests from within either top without leaving either one of them.
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