Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
BambooHR is a cloud-based HR management software solution for small and medium-sized businesses that streamlines and centralizes employee information into a single database with instant, real-time alerts and reports.BambooHR Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + BambooHR without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a company report changes. Works best with reports sorted by a date field in descending order.
Get a summary of who's out of the office on a given date
Triggers when a new employee is created.
Triggers when a new time off is found for the selected conditions. Limited to those employees and time off types that you have view access to.
Triggers when a new time off request is created by an employee whose requests you're able to approve
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new employee
Approve, deny, or cancel a time off request.
Updates an existing employee
Zendesk is a cloud-based customer service software that offers many features such as providing support to customers and managing their tickets. Zendesk was founded in Copenhagen, Denmark on May 5, 2007 by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl. It currently has over 1.5 million customers and 5,000 employees in over 30 countries. Zendesk’s headquarters are in San Francisco, California.
BambooHR is a human resources software company based in San Jose, California. Their software helps small businesses with limited HR departments manage day-to-day payrpl, benefits, and HR functions. BambooHR was founded in 2012 by Darin Fieldwood and Rob Rasmussen and has since raised $100 million in funding. The company employs over 150 people and has offices in San Jose, CA and Denver, CO.
Integrating Zendesk and BambooHR helps both companies when it comes to customer service. In the past year, BambooHR has gone through a rebranding process to fit the company’s new focus on small business customer service. With the new rebranding and added focus on customer service, BambooHR wanted to improve its customer service by decreasing response times for their customers. To help achieve this goal, BambooHR wanted to integrate its HR software with Zendesk so that when customers asked questions in the support section of the BambooHR website, they would be able to receive answers immediately. However, before integrating BambooHR with Zendesk, BambooHR had no way of knowing who was asking questions on their website or how frequently they were asking questions. They needed a way to track their customers’ support requests and responses. This led BambooHR to implement Zendesk as another channel for their customer support. Since implementing Zendesk as another channel for customer support, BambooHR has increased its sales from $44 million in 2014 to $54 million in 2015. Although there are no concrete numbers on how much of this growth can be attributed directly to the integration of Zendesk, it is clear that adding another channel for customer support has generated more sales and contributed positively to the company’s growth over time.
Integrating Zendesk and BambooHR has allowed both companies to improve their customer service. Before integrating Zendesk into their business model, BambooHR had no way of tracking their customers by name or logging issues that caused them to contact the company. This made customer service difficult for BambooHR because they did not know who their customers were or what issues were causing them to contact the company. Since implementing Zendesk as another channel for customer support, BambooHR has been able to increase sales by $10 million from 2014 to 2015 while also improving their customer service. Not only has implementing Zendesk helped BambooHR increase sales by $10 million over two years, it has also helped improve their customer service by making responses faster and easier. When tickets are created in Zendesk regarding an issue or question about a specific employee, BambooHR can log the ticket and see who it is pertaining to right away instead of having to check multiple systems or wait for an email from that employee requesting information about the issue. Since implementing Zendesk as another channel for customer support, BambooHR has decreased response times by 42% while also saving time and money spent on training employees on other internal platforms.
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