Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Amazon SQS is a fully managed message queuing service. It offers reliable, highly scalable, reliable messaging and transaction processing that lets you decouple tasks or processes that must communicate.Amazon SQS Integrations
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It's easy to connect Zendesk + Amazon SQS without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when you add a new queue
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create a new JSON message using data from the source trigger
Create a new message.
Create a new queue
Zendesk is a software company that focuses on building software for customer service and support. It provides features for agents, teams, cloud, mobile, self-service, analytics, and integrations. The company was founded in Copenhagen in 2007 by Mikkel Svane and Morten Primdahl. The name “Zendesk” is based on the phrase “zen desk”, as a reference to zen Buddhism. In 2010, Zendesk opened an office in San Francisco, California. Then in 2015, it opened another office in Dublin, Ireland to expand its European presence. (Zendesk)
Amazon Simple Queue Service (Amazon SQS. is a distributed message queuing service (or messaging queue. It is a web service that allows you to decouple and scale microservices and serverless applications. (Amazon)
Integrating Zendesk with Amazon SQS can provide benefits such as. reduced latency between sending messages and receiving responses. By using Amazon SQS, it also enables Zendesk to send messages to more than one recipient at once instead of one at a time. This is done by providing an API key for Zendesk to use Amazon SQS. This integration also allows for both services to be used asynchronously or synchronously. An additional benefit of this integration would be that it uses a scalable spution so that more resources could be used when needed. By using Amazon SQS, Zendesk will have a faster response time from the users that are using the service because there will be less delay from the time of sending the message until the recipient receives the message. In addition to that, Zendesk is able to handle more requests because they do not need to operate on their own more servers but can rely on Amazon SQS. (Zendesk)
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