Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
The Amazon SNS platform (SNS) is a web service that enables you to send an SMS or a text-enabled mobile push notification to targeted subscribers.Amazon SNS Integrations
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It's easy to connect Zendesk + Amazon SNS without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when you add a new subscription.
Triggers when you add a new topic.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create a new message.
Create a new topic.
Zendesk is a cloud-based customer support software. It provides a superior customer service to its customers through the help of its excellent features and easy to use interface. The main features of Zendesk are:
Amazon SNS is a notification system which allows users to send messages to other users who have subscribed to the same message. The Amazon SNS provides a simple interface through which one can create different kinds of notifications. The different kinds of notifications created by Amazon SNS are:
Integrating Zendesk and Amazon SNS is very easy. All you have to do is create an AWS account and then create an SNS topic by going to ‘Topics’ and then clicking on ‘Create Topic’. After creating a topic, click on ‘Subscriptions’ and create subscriptions for your user groups. The subscription should be limited to only the groups you want to send notifications to. After that, go to ‘Notification Delivery’ and select Amazon SNS as your delivery method. For sending notifications, you need to configure each user with either an email address or a phone number along with their username so that these notifications can be delivered to them.
The most obvious benefit of integrating Zendesk and Amazon SNS is that you can send notifications to different people in various departments of your company using Amazon SNS rather than having separate notifications for different departments or sending emails to everyone individually. Another benefit is that if someone unsubscribes from receiving notifications, another user can subscribe to them using Amazon SNS without any problem. This avoids unnecessary spamming of emails and makes sure that you reach out only to real people who really want to receive notifications from you. The last but not least benefit of integrating Zendesk and Amazon SNS is that you can develop a better communication channel between your employees and increase employee satisfaction at work.
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