Zendesk + Amazon SNS Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Amazon SNS

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Amazon SNS

The Amazon SNS platform (SNS) is a web service that enables you to send an SMS or a text-enabled mobile push notification to targeted subscribers.

Amazon SNS Integrations

Best Zendesk and Amazon SNS Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    Zendesk {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Amazon SNS in easier way

It's easy to connect Zendesk + Amazon SNS without coding knowledge. Start creating your own business flow.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Subscription

    Triggers when you add a new subscription.

  • New Topic

    Triggers when you add a new topic.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Message

    Create a new message.

  • Create Topic

    Create a new topic.

How Zendesk & Amazon SNS Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Amazon SNS as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Amazon SNS with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Amazon SNS


Zendesk is a cloud-based customer support software. It provides a superior customer service to its customers through the help of its excellent features and easy to use interface. The main features of Zendesk are:

  • Powerful self-service. self-service options like FAQs, knowledge base, chat, etc. help the customers to spve their problems themselves without bothering the customer service executives.
  • Mobile app support. Zendesk has an application for both iOS and Android which allow the consumers to communicate with the customer service executives.
  • Ticket management. ticket management helps the customer service executives to track all their tickets and easily find out the sputions for those tickets.
  • Real-time analytics. the real-time analytics feature of Zendesk helps to get more insights about the performance of the company. The customer service executives can easily identify the areas where they need improvement and accordingly improve the performance of the company.

Amazon SNS is a notification system which allows users to send messages to other users who have subscribed to the same message. The Amazon SNS provides a simple interface through which one can create different kinds of notifications. The different kinds of notifications created by Amazon SNS are:

  • Simple Notification Service (SNS. – It allows users to simply subscribe or unsubscribe from notifications through email or mobile apps.
  • Email/Mobile Push Notifications – These notifications are sent as email or mobile push notifications. Users can get the latest updates about the notifications they have subscribed.
  • HTTP/S Notifications – This notification is similar to Simple Notification Service but it sends data in an HTTP/S POST request to provide a secure connection between clients and SNS.
  • Publish/Subscribe Notifications – In this notification, new subscribers are automatically notified when a new notification is published. Also, if a new subscriber subscribes to the same notification, then all other subscribers will receive that notification.

  • Integration of Zendesk and Amazon SNS:
  • Integrating Zendesk and Amazon SNS is very easy. All you have to do is create an AWS account and then create an SNS topic by going to ‘Topics’ and then clicking on ‘Create Topic’. After creating a topic, click on ‘Subscriptions’ and create subscriptions for your user groups. The subscription should be limited to only the groups you want to send notifications to. After that, go to ‘Notification Delivery’ and select Amazon SNS as your delivery method. For sending notifications, you need to configure each user with either an email address or a phone number along with their username so that these notifications can be delivered to them.

  • Benefits of Integration of Zendesk and Amazon SNS:
  • The most obvious benefit of integrating Zendesk and Amazon SNS is that you can send notifications to different people in various departments of your company using Amazon SNS rather than having separate notifications for different departments or sending emails to everyone individually. Another benefit is that if someone unsubscribes from receiving notifications, another user can subscribe to them using Amazon SNS without any problem. This avoids unnecessary spamming of emails and makes sure that you reach out only to real people who really want to receive notifications from you. The last but not least benefit of integrating Zendesk and Amazon SNS is that you can develop a better communication channel between your employees and increase employee satisfaction at work.

    The process to integrate Zendesk and Amazon SNS may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.