Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Agile CRM is a powerful customer relationship management software that allows businesses manage customer relationships more effectively. Ideal for companies that want to develop their sales, open new markets, improve customer retention, and seize new business opportunities.Agile CRM Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Agile CRM without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a Deal reaches a specific milestone.
Triggers when changes are made in any deal milestone.
Triggers when a new contact is added.
Triggers when a new Deal is added.
Triggers when a new event is created.
Triggers whenever a tag is added to contact in AgileCRM.
Triggers whenever a new task is added.
Triggers upon an addition of a new ticket in Agile CRM.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create an event in Agile CRM.
Add a note to a specific contact.
Add Score to a Contact in the Agile CRM.
Add Tag to a Contact.
Subscribe to a Campaign.
Create a New Company.
Creates a New Contact.
Add a deal in the Agile CRM.
Create a Task for the Contact.
Generates Ticket in the Agile CRM.
Updates the contact in Agile CRM based on the Email Address. Alternatively, can also create a contact if one is not found.
Update a Company.
Zendesk is an American corporation that provides customer support software for small and large companies. It is among the top companies in this field with over 2,000 employees and a total of 1,500,000 customers.
Agile CRM is a sales and marketing automation platform developed by Salesforce.com, which specializes in enabling small businesses to compete with big businesses. It provides businesses with a system through which they can manage their communication with customers, track customers’ history and more.
Integrating Zendesk and Agile CRM provides the companies with a better way of managing their customer relationship. The integration allows them to have easy access to information about their customers on each platform which makes it easier to manage customer requests. Zendesk and Agile CRM are usually integrated using Zapier. Below are some of the ways that Zendesk and Agile CRM can be integrated.
One of the main problems facing businesses is that they do not have a system through which they can keep track of all their contacts. This makes it difficult for them to know whom to contact when a new customer comes in or an existing customer leaves. Integrating Zendesk and Agile CRM helps them spve this problem since they can easily sync their contacts with each other without the use of any third party application.
Although there are many similar features between Zendesk and Agile CRM, the different modules of both platforms operate in different ways. For instance, Zendesk works as a ticketing system while Agile CRM does not have such a module. However, integrating Zendesk and Agile CRM allows companies to create leads using Agile CRM and monitor them through the ticketing system provided by Zendesk. Below are some of the ways that you can use Zapier to integrate Zendesk and Agile CRM.
Integrating Zendesk and Agile CRM is beneficial to both small and large organizations since it saves time and boosts efficiency. Small organizations especially benefit from this integration since they do not need to spend too much money on third party applications to manage their customer relationships. Below are some of the benefits offered by integrating Zendesk and Agile CRM.
The integration of Zendesk and Agile CRM gives customers easy access to information about themselves on each platform. This increases efficiency since customers do not have to provide information twice or update information on both platforms. It also saves time since businesses do not have to spend too long trying to find information about their customers who have already left them or those who have never been on their platform. Below are some benefits of easy access to information about customers on each platform.
Customers get quick responses when there is integration of Zendesk and Agile CRM since the support team always has easy access to information about them on each platform. This gets rid of delays in responding to customer requests since each request is attended to immediately once received. It also saves time spent on tracking customers down for further information since everything is available from one place. Below are some benefits of fast response time to customer requests:
When there is integration of Zendesk and Agile CRM, businesses do not need to spend too much time trying to find certain information about one customer because it is available on each platform where they can access it from one place. They also do not need to try hard to remember things that they have forgotten about a certain customer because everything is available from one place, making it easy to find the information needed to give them the best service possible. Below are some benefits of easy data management since everything is available from one place:
The process to integrate Zendesk and Agile CRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.