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Zendesk Sell + Twilio Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk Sell and Twilio

About Zendesk Sell

Industry Leader in Online Web Support, Live Chat, Knowledge Base, Voice & SMS Software.

About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

Twilio Integrations
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Best Zendesk Sell and Twilio Integrations

  • Zendesk Sell Google Sheets

    Twilio + Google Sheets

    Add new Google Sheet rows for Twilio SMS text messages Read More...
    When this happens...
    Zendesk Sell New SMS
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you’re a business owner, you understand the importance of Twilio SMS Text Messages. These SMS text message mean a lot to your business and you must keep them safe for future reference. With our automation platform, you can automatically save Twilio SMS Text Messages without any manual efforts. With this integration active, Appy Pie Connect will copy your Twilio SMS messages into a spreadsheet in Google Sheets, bringing all of your messages together into one place.
    How This Connect Works
    • A new SMS message triggers in Twilio
    • Appy Pie Connect automatically adds the SMS to Google Sheets as a new row in a spreadsheet
    What You Need
    • A Twilio account
    • A Google account (with an access to Google Sheets spreadsheet)
  • Zendesk Sell Google Sheets

    Twilio + Google Sheets

    Save New Twilio Calls to Google Sheets as New Rows Read More...
    When this happens...
    Zendesk Sell New Call
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Setup Google Sheets – Twilio automation with Appy Pie Connect and automatically save Twilio calls without any manual efforts. You don’t need to learn coding or programming skills, just follow our simple instructions and set-up this Connect in minutes. After setting this integration up, Appy Pie Connect will save Twilio phone calls in details, including – number, call location, and how long you talked or any other detail you might need.
    How This Automation Works
    • A new call is logged on Twilio
    • Appy Pie Connect adds call information to Google Sheets as a new row
    What Is Needed For Integration
    • A Twilio Account
    • A Google Account( with access to Google Sheets)
  • Zendesk Sell Google Calendar

    Twilio + Google Calendar

    Generate events on the Google Calendar from Twilio SMS messages Read More...
    When this happens...
    Zendesk Sell New SMS
     
    Then do this...
    Google Calendar Quick Add Event
    Ever wanted to set up new Google Calendar events from Twilio SMS message? Use the Twilio – Google Calendar integration to trigger events based on Twilio SMS messages. Once this integration has been set up, whenever a message is received on Twilio, Appy Pie Connect creates an event on Google Calendar based on that SMS message.
    How This Integration Works
    • Twilio receives an SMS
    • Appy Pie Connect creates an event on Google Calendar based on the Twilio SMS message
    What You Need
    • A Twilio Account
    • A Google Account with access to Google Calendar
  • Zendesk Sell

    Twilio +

    Append new Twilio SMS text messages as record on Firebase Read More...
    When this happens...
    Zendesk Sell New SMS
     
    Then do this...
    Create Child Record
    Create a log of messages received on Twilio easily with Twilio – Firebase integration from Appy Pie Connect. Once this connect is active, every time a new message is sent to your Twilio number, a corresponding record, containing message data, will automatically be added to your Firebase database.
    How The Twilio Firebase Integration Works
    • A new message is received on your Twilio number
    • Appy Pie Connect updates the Firebase record with that message
    What Do You Require
    • A Twilio account
    • A Firebase account
  • Zendesk Sell Slack

    Twilio + Slack

    Set status on Slack from Twilio SMS messages Read More...
    When this happens...
    Zendesk Sell New SMS
     
    Then do this...
    Slack Set Status
    With the Slack – Twilio integration from Appy Pie Connect, you can easily keep your team members updated about your activities through your Slack status, on the fly. Once this integration is successfully setup, your Slack status will be automatically updated each time you receive an SMS on your Twilio number
    How This Integration Works
    • A new SMS is received on your Twilio number
    • Appy Pie Connect updates the message to your Slack status
    Apps Needed
    • Twilio
    • Slack
  • Zendesk Sell Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk Sell {{item.triggerTitle}}
     
    Then do this...
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Connect Zendesk Sell + Twilio in easier way

It's easy to connect Zendesk Sell + Twilio without coding knowledge. Start creating your own business flow.

    Triggers
  • Deal Enters A New Stage

    Triggers when a deal enters a new stage.

  • New Contact

    Triggers when a new contact is created.

  • New Deal

    Triggers when a new deal is created.

  • New Lead

    Triggers when new lead is created.

  • New Note

    Triggers when a new note is created.

  • New Product In Catalog

    Triggers when a new product in catalog is created. Requires sell enterprise plan or higher.

  • New Task

    Triggers when a new task is created.

  • Updated Contact

    Triggers when an existing contact is updated.

  • Updated Lead

    Triggers when an existing lead is updated.

  • Updated deal

    Triggers when an existing deal is updated.

  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

    Actions
  • Create Company

    Creates a company.

  • Create Deal

    Creates a new deal.

  • Create Lead

    creates a new lead.

  • Create Note

    Creates a note

  • Create Person

    Creates a person

  • Create Product in catalog

    Creates a product in a catalog

  • Create task

    Creates a task

  • Update Company

    Updates an existing company.

  • Update Deal

    Updates an existing deal.

  • Update Lead

    Updates a lead.

  • Update Person

    Updates an existing person.

  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

How Zendesk Sell & Twilio Integrations Work

  1. Step 1: Choose Zendesk Sell as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk Sell with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Twilio as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Twilio with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk Sell and Twilio

Benefits of Integration of Zendesk Sell and Twilio

Zendesk sell and Twilio are two software products that are widely used in the field of customer communication and interaction. They have several features that make them compete with each other. However, they can be integrated together to form one powerful spution. The integration of these two software products will allow businesses to develop their customer service by providing them with a means of communicating with their customers using the phone or chat box.

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Zendesk Sell is a software product provided by Zendesk that enables businesses to create a web page where potential clients can buy the products or services that they have advertised on the website. It has many features including chat box, phone calls, email, and instant messaging that make it possible for the business to connect with its clients in many ways. It has a very user friendly interface and is easy to install.

Twilio is also a communication software product that provides services such as sending messages, emails, texts, and voice calls. It is more affordable compared to Zendesk Sell because it is a cloud-based system. In addition, it is easier to use because it has an impressive interface that does not require much training to operate it. These two products can be integrated together to provide better customer service to businesses.

To integrate Zendesk Sell and Twilio, one needs to install a Zendesk Sells Connector in their Twilio account. This connector allows Twilio to send messages from the buyers to the sellers via the seller’s website or the Zendesk platform. It will enable the seller to manage both incoming and outgoing calls easily and effectively. In this way, the seller will be able to keep track of all the sales without having to do much work.

To start integrating Zendesk sell and Twilio, one should first create a Twilio account that will be used later for integration purposes. After creating the account, one should get the API credentials for it. One should go on to fill out the form that appears after clicking on “Add a new application” in the dashboard. One should then click on “Create a New Application” button and fill out the details required for creating an account (Newsom, 2015. The fplowing steps should be taken after creating an account:

  • Click on “Telephone Numbers” under applications tab in the dashboard;
  • Create a new phone number;
  • Give a name to the number;
  • Click on “Verify this number”;
  • Go on to click on “Buy Minutes”;
  • Buy credits and wait for them to be applied before proceeding further;
  • Proceed with choosing an area code for your number;
  • Choose a contact type;
  • Choose an action type;
  • Enter a username and password for authentication;
  • Click on “Verify this number”; and then click on “Save Changes” (Twilio, 2015.

After successfully creating a Twilio account, one should go on to activate the API credentials for it using Zendesk Sell Connector. This connector enables the integration between Zendesk Sell and Twilio. A user must install it in his/her Twilio account before connecting it with Zendesk sell (Newsom, 2015. To install the connector, one must access the dashboard of his/her Zendesk account and choose “Add-ons” from the left panel. Then he/she should scrpl down until he/she finds “Zendesk Sells Connector” from the list of available add-ons and click on it (Twilio, 2015. The fplowing steps should then be fplowed:

  • Click on “Install Now”;
  • Click on “Accept”; and then click “Confirm” (Twilio, 2015.

The process to integrate Zendesk Sell and Twilio may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.