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Cloud Firestore is a cloud-hosted, NoSQL database that your iOS, Android, and web apps can access directly via native SDKs. Cloud FirestoreCloud Firestore Integrations
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It's easy to connect Zendesk Sell + Cloud Firestore without coding knowledge. Start creating your own business flow.
Triggers when a deal enters a new stage.
Triggers when a new contact is created.
Triggers when a new deal is created.
Triggers when new lead is created.
Triggers when a new note is created.
Triggers when a new product in catalog is created. Requires sell enterprise plan or higher.
Triggers when a new task is created.
Triggers when an existing contact is updated.
Triggers when an existing lead is updated.
Triggers when an existing deal is updated.
New Document Within a Firestore Collection
Creates a company.
Creates a new deal.
creates a new lead.
Creates a note
Creates a person
Creates a product in a catalog
Creates a task
Updates an existing company.
Updates an existing deal.
Updates a lead.
Updates an existing person.
Creates a new document within a Cloud Firestore collection.
To start with, Zendesk Sell is an interface between Salesforce and Zendesk, which enables organizations to merge the two platforms in order to improve sales and customer support. With help of this integration top, all the information on your customers is available and the advantage is that you can have a single view of your customer base.
Cloud Firestore is a NoSQL database for creating applications. It is Google’s latest cloud-based service for application development. It is similar to other NoSQL databases but differs from them by providing end-to-end encryption. With Cloud Firestore, developers are able to build web and mobile apps that easily scale out to thousands of reads and writes per second.
I will discuss about the integration of Zendesk Sell and Cloud Firestore with fplowing points:
Zendesk Sell allows you to integrate Salesforce and Zendesk in order to provide a single view of your customer base. This integration enables you to streamline your customer service operations and make better use of data across systems. Zendesk Sell helps you create a single view that can be used for your sales, support, and marketing teams. For example, with this integration, you can find your best sales leads from Zendesk directly from Salesforce without any additional work. In a nutshell, it acts as a bridge between Salesforce and Zendesk.
The other benefit of integration of Zendesk Sell and Cloud Firestore is that it allows you to connect your customers with your services in the right channels at the right time. With help of this feature, you can create targeted messaging campaigns based on customers’ behavior patterns. For instance, if you want to send a campaign message to those customers who have not logged into their accounts for more than 30 days, then you can do so using this feature. That means you don’t have to customize the message or manually email each individual customer; instead, you just have to log in to your system and select the customers who meet the required criteria, click on send and your software will do all the rest for you! Isn’t it great?
Let us see what benefits you get if you choose to integrate Zendesk Sell and Cloud Firestore in your business:
Automated Campaigns. The biggest benefit of integration of Zendesk Sell and Cloud Firestore is that it allows you to automate your campaigns. That means once you set up the campaign rules, your software will do all the rest for you. This way you don’t have to spend extra time on creating messages or sending emails. You just have to pick the customers who fulfill the given criteria, hit “send”, and leave the rest on software.
Data Integration. Another key benefit of integration of Zendesk Sell and Cloud Firestore is that it allows data integration between Salesforce, Zendesk, and Google Analytics. With this integration, you can get a clear picture of everything that is happening in your business along with how your customers are behaving. Not only this, you can also get insights on what happened after a certain action such as adding products to cart or signing up for free trial. For example, if you want to know why a certain product is not selling well online then you can analyze the data cplected by Google Analytics along with data from Salesforce and Zendesk in order to find out what is wrong with that product or what should be done in order to increase its sales. You can even go further by leveraging Machine Learning (ML. capabilities provided by Google Cloud Platform (GCP. With ML capabilities, you can use deep learning algorithms to make better predictions about your customers’ behavior. All these features combined make integration of Zendesk Sell and Cloud Firestore really powerful!
In this blog post, I discussed about integration of Zendesk Sell and Cloud Firestore along with their benefits. If you want a deeper understanding of how these two technpogies work together then check out this video where they explain everything in detail:
The process to integrate Zendesk Sell and Cloud Firestore may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.