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WHMCS + ServiceNow Integrations

Appy Pie Connect allows you to automate multiple workflows between WHMCS and ServiceNow

About WHMCS

WHMCS is the leading web hosting management and billing software that automates all aspects of your business from billing, provisioning, domain reselling, and more. It helps business

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best WHMCS and ServiceNow Integrations

  • WHMCS ServiceNow

    Gmail + ServiceNow

    Create records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    WHMCS New Labeled Email
     
    Then do this...
    ServiceNow Create Record
    ServiceNow is one of the best IT workflows management platforms that lets you automate your IT Business Management (ITBM) process. Use our Gmail-ServiceNow integration and make your IT business management more effective. After setting this integration up, whenever you get a new email with a specific label, it automatically gets added as a record in ServiceNow. You can add specific search term to make you connect quickly understand which emails need to be moved.
    How This Integration Works
    • A new email with a specific label on your Gmail account.
    • Appy Pie Connect automatically creates a record in your ServiceNow account
    What You Need
    • A Gmail account
    • A ServiceNow account
  • WHMCS ServiceNow

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    WHMCS {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect WHMCS + ServiceNow in easier way

It's easy to connect WHMCS + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Client

    Triggers whenever a new client occur.

  • New Invoice

    Trigger when new invoice created.

  • New Order

    Triggers whenever a new order created.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Client

    Creates a new client.

  • Create Invoice

    Creates a new invoice.

  • Create Ticket

    Creates a new ticket in WHMCS.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How WHMCS & ServiceNow Integrations Work

  1. Step 1: Choose WHMCS as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate WHMCS with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select ServiceNow as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate ServiceNow with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of WHMCS and ServiceNow

WHMCS?

WHMCS is an all-in-one billing spution for Web Hosting, Reseller Hosting, VPS Hosting and Dedicated Server Hosting websites. It is a complete, integrated billing spution for small to large hosting providers. Each of the hosted services include full support for Modules and Addons, Billed Upgrades, Domain Management, Statistic Reports, Billing Reports, Integrated Payment Gateways, Customer Support and more... (https://www.whmcs.com/.

ServiceNow?

ServiceNow is the leading cloud computing company that delivers enterprise IT service management software as a service. The company’s award-winning sputions unite customers, partners and employees in the pursuit of operational excellence. Since its founding in 2004, ServiceNow has redefined how organizations plan, deliver and support IT services. More than 3,300 enterprises worldwide rely on ServiceNow to lower costs, eliminate complexity and accelerate innovation across IT operations (http://www.servicenow.com/.

Integration of WHMCS and ServiceNow

The integration of WHMCS and ServiceNow is achieved by creating custom fields in ServiceNow for WHMCS module labels and then creating a custom translation plugin for WHMCS so that it can translate these custom fields into information that can be used to populate custom fields in ServiceNow.

(1. Create custom fields in ServiceNow for WHMCS module labels:

From the “Setup” tab -> “Custom Fields”, create a custom field for each label from WHMCS module. For example, if you want to create a custom field for module “Payment Gateways” from WHMCS, create a custom field named “Payment Gateways” with type “Text Field”. Set format as “Plain Text”. Set the required value as “Payment Gateways”. Save the custom field (Figure 2.

Figure 2. Create custom fields in ServiceNow for WHMCS module labels (2. Create translation plugin for WHMCS so that it can translate these custom fields into information that can be used to populate custom fields in ServiceNow. A translation plugin is only required when you have custom fields that exists only in one system but not the other (i.e. custom fields created in WHMCS but not in ServiceNow. To create a translation plugin for WHMCS, from the WHMCS contrp panel, go to the “Plugins” tab -> “Translation Scripts” -> “Create New Script”. In the pop-up window, enter a name for your script (for example. “ServiceNow Translation Script”. and click on “Next” button to continue. In the next page, select “WHMCS Custom Fields” from the drop-down menu “Target System” whose corresponding values should be translated into corresponding values to be populated in fields in ServiceNow (Figure 3. Click on “Next” button to continue. Figure 3. Select “WHMCS Custom Fields” from the drop-down menu In the next page, select a language from “Language Codes” whose corresponding translations should be used to populate corresponding values into fields in ServiceNow (Figure 4. Click on “Next” button to continue. Figure 4. Select a language from “Language Codes” Next, enter label translations (Figure 5. that will appear in WHMCS instead of original labels (i.e. payment gateways instead of Payment Gateways. Tick the checkbox “Enable this module translation” for each module from WHMCS that are to be translated using this script (Figure 6. Click on “Next” button to continue. Figure 5. Enter label translations Figure 6. Tick the checkbox “Enable this module translation” for each module from WHMCS that are to be translated using this script Finally, click on “Finish & Install” button to save your translation script (Figure 7. Figure 7. Click on “Finish & Install” button This will automatically install the translation script into WHMCS. All field labels from above steps should now have their corresponding translations under the translated modules (payment gateways instead of Payment Gateways), as illustrated in Figure 8 below. Figure 8. All field labels now have their corresponding translations under the translated modules With this setup, whenever there is a change made to any of the labels from WHMCS module/addon (i.e. new labels were added or pd labels were removed), you need to update these translations accordingly in order to make sure it still properly fills out your custom fields in ServiceNow. To update these translations, go back into the translation script and click on “Install New Translations” button. This will automatically install updated translations into WHMCS (Figure 9. Figure 9. Go back into the translation script and click on “Install New Translations" button So whenever there is a change made to any of the labels from WHMCS module/addon (i.e. new labels were added or pd labels were removed), you need to update these translations accordingly in order to make sure it still properly fills out your custom fields in ServiceNow. To update these translations, go back into the translation script and click on "Install New Translations" button. This will automatically install updated translations into WHMCS (Figure 10. Figure 10. Install updated translations into WHMCS As you may have expected, there is no need to create a similar translation script for ServiceNow since it already has all the necessary fields that matches with WHMCS module labels/addons.

The process to integrate WHMCS and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.