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Webhooks By Connect + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between Webhooks By Connect and Freshservice

About Webhooks By Connect

Webhooks are automated messages sent from apps when something happens. Our Webhooks simply post data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data or JSON) to kick off a workflow in Appy Pie Connect.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
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Connect Webhooks By Connect + Freshservice in easier way

It's easy to connect Webhooks By Connect + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • GET

    Fire off a single GET request with optional querystrings

  • POST

    Fire off a single POST request as a form or JSON.

  • PUT

    Fire off a single PUT request as a form or JSON.

How Webhooks By Connect & Freshservice Integrations Work

  1. Step 1: Choose Webhooks By Connect as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Webhooks By Connect with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshservice as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshservice with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Webhooks By Connect and Freshservice

Webhooks By Connect?

Webhooks By Connect is a plugin that allows Freshservice to communicate with Slack. It can be used to integrate Freshservice and Slack for a complete cplaboration experience so that you can view your alerts in Slack.

Freshservice?

Freshservice is a software as a service (SaaS. product for monitoring web applications, servers, networks and other IT assets. It provides a comprehensive set of IT management capabilities that help reduce downtime by enabling IT operations teams to detect and respve issues faster.

Integration of Webhooks By Connect and Freshservice

In order to integrate Webhooks By Connect with Freshservice, you need to go through the fplowing steps:

  • Install Webhooks By Connect Plugin from Plugin Marketplace.
  • Click on the New button on the top right corner of the Slack app. Then click on Incoming Webhooks option. This will take you to the Webhooks configuration page.
  • Enter the URL of Webhooks By Connect in the Payload URL field as displayed in the below image.
  • Choose any channel from the drop-down menu and then click on Add Incoming Webhook Integration button to confirm the integration.
  • You can view the configuration that has been created by clicking on the name of the integration. In this case, it is Webhooks By Connect Integration. The fplowing image shows you the configuration details of the integration created by Webhooks By Connect:
  • Now you can access your Slack notifications from Freshservice.
  • Create an alert in Freshservice, which will be sent to Slack via Webhooks By Connect. You can configure whether to send alerts for all or only some organizations by going to Settings > Alerts > Organization Management from Alerts tab. Select an organization and choose Send To Slack from Slack Communications enabled checkbox. Then click Save Changes button at bottom right corner of the screen as shown in the screenshot below:
  • Now when an alert is triggered in Freshservice, it will be sent to Slack via Webhooks By Connect plugin. You will receive a notification in Slack about that alert similar to the screenshot below:

Benefits of Integration of Webhooks By Connect and Freshservice

In addition to sending alerts to Slack, you can also view information about your alerts in Slack by using Webhooks By Connect plugin. For instance, if you have created an alert in Freshservice for a certain project, then each time an alert for that project is triggered, you will receive a notification in Slack about it as shown in the screenshot below:

The process to integrate Webhooks By Connect and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.