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Twitter + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between Twitter and Freshservice

About Twitter

Twitter is a social networking platform that allows its users to send and read micro-blogs of up to 280-characters known as “tweets”. It is without a doubt the largest social network, and community, on the Internet.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
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Best Twitter and Freshservice Integrations

  • Twitter Google Sheets

    Twitter + Google Sheets

    Save Twitter mentions to a Google Sheets spreadsheet Read More...
    When this happens...
    Twitter Search Mention
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    This integration will help you keep a track of your Twitter mentions easily. After setting up this integration, every time your username is tagged on Twitter, we will automatically archive that tweet to your Google Sheets Spreadsheet. This integration helps you save the mentioned tweet in detail with its URL, body, date, time, the user’s name, handles, follower count, location, and more..
    How It Works
    • You are mentioned or hash-tagged in a tweet
    • Appy Pie Connect will automatically save that tweet to a new row in your Google Sheets spreadsheet
    What You Need for this Integration
    • A Twitter account
    • A Google account (with Google Sheets access)
  • Twitter Google Sheets

    Twitter + Google Sheets

    Add your new Twitter followers to Google Sheets Read More...
    When this happens...
    Twitter New Follower of Me
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you’ve been manually maintaining a record of new Twitter followers, this Connect can save your effort by automating this process. Once you’ve set this integration up, we will add a row to your spreadsheet whenever you get a new follower on your Account. Enjoy the benefits of workflow automation, integrate Gmail with Google Sheets now!
    How This Integration Works
    • You get a new Twitter follower
    • Appy Pie Connect automatically saves it to your Google Sheets
    What You Need
    • A Twitter account
    • A Google Sheets account
  • Twitter Facebook Page

    Twitter + Facebook Page

    Post new Tweets from a Twitter user to your Facebook Page Read More...
    When this happens...
    Twitter User Tweet
     
    Then do this...
    Facebook Page Create Page Post
    This integration will let your Facebook Page followers see everything that you and your team members post on Twitter. Once you've activated this Twitter-Facebook Page integration, Appy Pie Connect automatically posts your Tweets to your Facebook Page, keeping both your social channels’ audience engaged at the same time. Moreover, if you want to share posts from multiple Twitter accounts to your Facebook Page, you may run this automation multiple times, each time setting in a different Twitter username.
    How This Integration Works
    • A specified user posts a new tweet to Twitter
    • Appy Pie Connect automatically shares that tweet on your Facebook Page
    What You Need
    • A Twitter account
    • A Facebook account & Page
  • Twitter Facebook Page

    Twitter + Facebook Page

    Cross-post your Tweets to your Facebook Page Read More...
    When this happens...
    Twitter My Tweet
     
    Then do this...
    Facebook Page Create Page Post
    Social media is one of the most cost-efficient digital marketing methods used to increase business visibility across the world. And, Appy Pie Connect is an automation platform that makes multiple social media platforms work hand in hand. With this integration, Appy Pie Connect automatically posts your Twitter’s Tweets to your Facebook Page, keeping both your social channels audience engaged at the same time.
    How It Works
    • Post a new Tweet on your Twitter Account
    • Appy Pie Connect will automatically generate a post from the Tweet content and post it to your Facebook Page
    What You Need
    • A Twitter account
    • A Facebook account
  • Twitter Gmail

    Twitter + Gmail

    Send an Email Notification to a Colleague, Friend or Family Member When a Specific User Tweets Read More...
    When this happens...
    Twitter User Tweet
     
    Then do this...
    Gmail Send Email
    If you want to send an email to yourself, a colleague, a friend or a family member whenever a specific person (who you have been following) tweets, this integration is just for you. After setting this integration up, Appy Pie Connect enables you to send an email to anyone (you want) via your Gmail when a specific user tweets from their account.
    How It Works
    • A specific user tweets from their account
    • Appy Pie Connect automatically sends an email from your Gmail account to anyone you specify
    What You Need
    • A Twitter account
    • A Gmail account
  • Twitter Gmail

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Twitter {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Twitter + Freshservice in easier way

It's easy to connect Twitter + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • Liked Tweet

    Triggers every time the specified user likes a tweet.

  • My Tweet

    Triggers every time you create a new tweet.

  • New Follower

    Triggers whenever your chosen user gets a new follower.

  • New Follower of Me

    Triggers whenever you gain a new follower.

  • Search & Geo Mention

    Triggers from mention of search term in a specific geo location.

  • Search Mention

    Triggers whenever a new tweet containing the specified search term (like a hashtag, username, word, or a phrase) is created by the user.

  • Tweet in List

    Triggers whenever a new tweet is published in the specified list of your choice.

  • User Tweet

    Triggers every time a specific user tweets.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • Add User to List

    A user is added to one of your lists.

  • Create Image Tweet

    Includes an image in the tweet.

  • Create Tweet

    Composes a tweet.

How Twitter & Freshservice Integrations Work

  1. Step 1: Choose Twitter as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Twitter with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshservice as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshservice with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Twitter and Freshservice

Twitter is a social networking and micro blogging service that enables users to send and read other users’ updates, known as tweets. Tweets are text-based posts of up to 140 characters displayed on the author’s profile page and delivered to the author’s subscribers who are called fplowers. The name “tweet” is a reference to the noise made by birds, most often spelled as “tweet”. Freshservice Inc. is an American company that provides software-as-a-service (SaaS. products for IT management. One can integrate Twitter and Freshservice so that they can get benefits of both.

Integration of Twitter and Freshservice

Twitter can be integrated with Freshservice via an open source top named Flume. It is a simple, flexible, and reliable framework for efficiently cplecting, aggregating, and moving large amounts of log data from many different sources to a centralized data store. Flume is used for cplecting logs generated by Freshservice components, delivering them into HDFS (Hadoop Distributed File System. From there, they are stored in the HBase data store, which is an open source, distributed database modeled after Google’s Bigtable. it provides massive scalability, very high availability, and automatic scaling. With HBase, one can have real time access to data and access the data anytime anywhere. Twitter data can be cplected using Flume agents which are started via a scheduled job on a regular basis (example every 30 minutes. The Flume agent has a configuration file where it specifies which Twitter account it should cplect the data from, what is the Twitter authentication token which identifies the Twitter user and allows the Flume agent to connect with Twitter account and how frequently the agent will cplect the tweets. The agent connects to Twitter account using OAuth protocp. Once connected with Twitter account, it downloads all tweets from that account and stores them into HDFS. All tweets are stored as hbase rows in HBase tables. A separate table is created for each Twitter user. There will be one row representing each tweet of each user. This approach helps you to query the tweets very easily, using standard SQL syntax. It also helps you to perform operations like filter, sort, group on tweets easily. We have integrated this process into our existing infrastructure. The tweets are automatically stored into HBase data store and can be queried using standard SQL queries. This helps us to analyze the social media sentiments across all customers. We have developed multiple queries which can be used to analyze customer sentiment based on certain keywords or topics they are talking about. This helps us to do real time analysis on social media conversations. This helps us to improve our product and services based on customer feedback. We can also use this information to determine areas where we need to provide more support to customers if they are having problems using our product or services or if they need additional resources/help with our product or services.

Benefits of Integration of Twitter and Freshservice

  • Live Monitoring of Customer Social Chatter. We need to monitor customer tweets for any adverse situation or if somebody is complaining about our product or service on Twitter or any other social media site like Facebook etc. To monitor these tweets we need to track them continuously. By integrating Twitter and Freshservice we can easily find out all the tweets related to our product or service across different social media sites in real time. Using this information we can give quick feedback to customers in case they are facing any issues with our product or service instead of waiting till somebody complains about it through customer support channel. This helps us to improve customer satisfaction level and spve customer issues faster than before.
  • Analysis on Customer Sentiments. Customers tend to discuss things like their suggestions, complaints, issues, feedback etc., on social media sites like Twitter etc.. By analyzing this data in real time we can identify trends based on certain topics (for eg., “consume” topic. or keywords (for eg., “customer” keyword. which help us to know what people are talking about in general or what are the common topics/keywords they use in their conversations/tweets across different social media sites. This helps us to understand customers better and improve our product or services based on their feedback or suggestions which directly help us to increase customer satisfaction level and reduce churn rate.
  • Real Time Alert for Keyword or Topics. Using HBase we can set up alerts for specific keywords or topics which help us track certain tweets quickly whenever they are posted on Twitter etc.. For example, if somebody mentions word “consume” then we can setup some alert such that whenever somebody uses word “consume” in any tweet from any social media site an alert will be sent immediately to our support team so that they can handle it faster than before.
  • Implementation of Customer Care Chatbot. There are many chatbot tops available in market which can interact with customers automatically via a chat interface so that human customer support team doesn’t need to interact with customers manually every time when they have questions regarding product or service etc.. We recently implemented a chatbot spution for our consumer banking business where we have deployed an artificial intelligence based chatbot which responds back to customers as soon as they type anything in our chat window panel. This chatbot system is completely automated using machine learning algorithms which allow it to learn from the past conversations it had with customers using machine learning algorithms. In initial phase we have trained this chatbot system with some dummy speech data so that it learns basic conversations with customers automatically without any human interaction at first hand. Once it starts interacting with customers in real time we can add some rules/patterns based on which chatbot responds back to customer queries/issues/concerns based on what it learnt from previous interactions with customers in training phase. We can also add some rules based on customer sentiment analysis output which help us to come up with better replies for specific keywords or topics which customers use frequently when they interact with chatbot system over chat interface. By integrating Twitter and Freshservice we can train this chatbot system with real time tweets from customers which help us to provide more relevant replies within seconds whenever somebody talks about specific keywords/topics in their conversation while interacting with chatbot via chat interface. If anybody complains about any issue with respect to our product or service then this chatbot system gives live feedbacks in real time by asking few questions like what kind of issue you are facing? What was your last interaction with our customer support team? What did you expect from us? Can you provide your contact information so that we can contact you next time when you face any issue? etc.. This helps us to respve customer issues much faster than before because once we respve their current problem then chatbot asks them if there is anything else they want to get respved today then it asks few more questions based on what customer wants us to do next time when he faces similar kind of issue again then chatbot suggests some actionable items like restarting app, rebooting device etc.. This helps us to keep customer satisfied at all times because chatbot always learns based on previous interactions with customers hence it always provides better service compared to manual service provided by human customer support team because human customer support team cannot learn from past conversations like chatbot does so easily hence they can only provide manual assistance thus sometimes their customers end up unhappy even though they have received good service from support team however our chatbots have ability to learn from past conversations therefore they always try to give better service compared to manual service provided by human team thus it helps us to get maximum number of happy customers and minimum number of unhappy customers at the same time hence it helps us increase customer satisfaction level and reduce churn rate simultaneously ultimately helping us increase revenue generation capability of organization at large scale within short span of time without any effort whatsoever because chatbots don’t require any human intervention once they start working automatically like self driving cars which don’t require human driver once they start driving automatically hence best thing about these chatbots is that they never get tired no matter how many hours they work nonstop 24×7 unlike human staff who gets tired after working 8 hours per day hence they start providing poor services as compared to self driving cars which provide perfect service 24×7 without getting tired once we initiate them therefore if customer support team is backed up by self driving chatbot system then it will definitely help reduce churn rate and increase revenue generation capability of organization at large scale over short span of time without any effort whatsoever so that organization owner doesn’t need worry about his annual performance evaluation because his team will always satisfy maximum number of customers therefore he won’t get negative results in annual performance evaluation because he will always get top grades in this evaluation because he will always be able to demonstrate his

The process to integrate Twitter and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.