SproutVideo is a video hosting platform with powerful video marketing, privacy, and analytical tools that take the guesswork out of sharing videos online.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + GitHubCreate GitHub issues when Freshdesk tickets are updated Read More...
It's easy to connect SproutVideo + Freshdesk without coding knowledge. Start creating your own business flow.
Folders are a great way to organize videos in a hierarchical way within your account. Folders can contain both videos and other folders.
Triggers when a new video has been deployed within your account.
Triggers when a video has been watched
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Create a new access grant within your sproutvideo account.
Create a new folder within your SproutVideo account.
Create a new viewer login within your SproutVideo account.
Updates the settings for an existing access grant in your SproutVideo account.
Uploads a video to your SproutVideo account.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
SproutVideo. A video marketing platform that allows video creators to upload, store, manage and share videos on their website. It also enables users to stream videos from multiple platforms such as YouTube, Facebook, Vimeo, and more.
Freshdesk. A customer support software product for small and medium businesses. It offers a variety of helpful features for spving customer issues.
Freshdesk offers a mobile app that lets users log in to their accounts through smartphones and tablets. They can get help with their issues by tapping the icon on the top right corner of the mobile app. When they tap the icon, they will be able to submit a ticket to a customer service representative.
If there is no live chat option available, users can submit a ticket via email. This process takes roughly 2-3 days. When the email is received by the Freshdesk team, they will respond to the user within 2 hours. Once they attend to the issue, they will close the ticket manually. By integrating SproutVideo into Freshdesk, this manual closing of tickets can be automated.
Once an issue is created in Freshdesk, it is channeled to SproutVideo for identification. SproutVideo identifies the issue and assigns it to a video creator. The video creator can then create a video showcasing the spution. After the video is published, the customer service representative can view it and use it as an educational guide for his or her customers.
In addition to helping customers and saving time for customer service representatives, integrating SproutVideo and Freshdesk has other benefits as well. It saves time for customers because they no longer have to wait for responses; instead, they receive instant attention from the video creator. In addition, they can view instructional videos about their issues. It also helps customer service representatives because they are able to communicate with customers better. Moreover, it helps companies save time and money by improving customer satisfaction rates and reducing cost per acquisition (CPA.
This article provides information about integrating SproutVideo and Freshdesk so that they can work together seamlessly. It explains how integrating them together helps in improving user experience and save time for customer service representatives and customers.
The process to integrate SproutVideo and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.