Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
It's easy to connect Slack + Zendesk without coding knowledge. Start creating your own business flow.
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Slack is considered as a communication top in which the users can share information with each other and also can perform different types of tasks in one single application.
Slack was designed by the team of developers in San Francisco who are working together for several years and were able to develop it. It started operating in August 2013 and within just 2 years it has become the fastest growing business application. By now, Slack has 3 million active users each month. The maximum number of people using Slack at any point of time is 2 million.
The main aim behind its creation is to replace email as a primary mode of communication in an organization. And the results have been outstanding. According to the research, the employees are now productive by about 60% while working in Slack.
Zendesk is a software company that provides online customer service software for small businesses. They provide easy-to-use web applications that enable small businesses to better understand their customers’ needs and deliver valuable customer service experiences.
Zendesk was founded by Mikkel Svane and Morten Primdahl in Copenhagen around 2007, today it has more than 100000 customers and serves more than 4000 companies from different countries.
Slack and Zendesk can be integrated with each other in order to enhance the efficiency of both these applications. The integration will allow us to transfer the messages between Slack and Zendesk in real time which will help the users to give better customer service to their clients. If we integrate these two applications then the user will get rid of the email and also will keep a record of all the interactions with the customers right on their dashboard. In this way, they can manage all their customer support issues efficiently and avoid mistakes completely.
Integrating Slack and Zendesk will provide many benefits to the users such as:
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