Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.ServiceNow Integrations
Slack + Google SheetsSend Starred Messages in Slack to a Google Spreadsheet Read More...
It's easy to connect Slack + ServiceNow without coding knowledge. Start creating your own business flow.
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Triggers when a new record is created.
Triggers when a record is update.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Creates a new record in a table.
Update a old record in a table.
Slack is a cloud-based team communication software. Primarily used for businesses, it also has features useful for other organizations such as education and government. Slack provides persistent chat rooms called “channels” which can be created by an individual or a shared channel which can be accessed by a group. These channels are used to discuss different topics and to share documents.
SerivceNow is a cloud-based IT service management platform. It supports ITIL® best practices, and incorporates its capabilities in providing a single point of contrp across IT processes. ServiceNow has features such as incident and problem tracking, knowledge management, IT readiness management, service catalog, and customer self-service.
It is possible to integrate Slack and ServiceNow via the Slack API to create a more efficient operational support system. The integration can be done using the fplowing approaches:
The integration of Slack and ServiceNow will provide the fplowing benefits:
In conclusion, integrating the Slack and ServiceNow will help organizations become more efficient in their operations as well as provide a better customer experience.
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