Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.
Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.Intercom Integrations
Slack + Google SheetsSend Starred Messages in Slack to a Google Spreadsheet Read More...
It's easy to connect Slack + Intercom without coding knowledge. Start creating your own business flow.
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Slack is a team communication platform that allows the user to create channels, share files and messages, and it supports integrations with third-party applications. It is primarily used for office productivity, but its features can also be used to share media such as images and videos. It was launched in February 2014 by Stewart Butterfield, Eric Costello, Cal Henderson, Serguei Mourachov and Peter Armstrong. Intercom is a platform for customer communication, which is used by companies around the world to communicate with their customers. Intercom provides tops to create and send messages and track interactions between customers and companies. It allows companies to engage with their customers based on the data they’ve received from these interactions. Intercom was founded by Eoghan McCabe, Des Traynor, David Barrett, Ciaran Lee and David Heinemeier Hansson in 2011.
1- Integration of Slack and Intercom
Slack can integrate with Intercom so that communications between Slack users are automatically added to Intercom conversations. This integration allows you to see the activity happening in Slack in your Intercom account. It also means that when a customer replies to one of your messages on Intercom, his or her response will appear directly in the channel of the Slack conversation where the original message was sent from. The “Slack + Intercom” integration works best if you start using both tops at the same time. Otherwise, you may want to wait until you have a few conversations before you add this integration.
2- Benefits of Integration of Slack and Intercom
The “Slack + Intercom” integration makes it easier to monitor your support activities across different messaging platforms. You can see all of your support conversations in one place. This integration also helps to identify which types of messages are being sent across different channels. It helps you add context to your conversations and respond more efficiently to customer queries or concerns.
Slack is an online group communication service. It is designed for teams who work together on a regular basis and need a convenient way to stay up-to-date about what each other are working on. It can be used for chat within a team or company, or for direct messages between cpleagues. It also supports integrations with third-party applications, including Google Drive, Dropbox, Asana, Zendesk, Salesforce, Twitter, Facebook and MailChimp. Slack was launched by Stewart Butterfield, Eric Costello, Cal Henderson, Serguei Mourachov and Peter Armstrong in February 2014. The name Slack comes from a term that means “a state of relaxed efficiency”. Slack has been acquired by Microsoft in June 2017 for $7.5 billion.
Intercom is a platform for customer communication, which is used by companies around the world to communicate with their customers. Intercom provides tops to create and send messages and track interactions between customers and companies. It allows companies to engage with their customers based on the data they’ve received from these interactions. Intercom was founded by Eoghan McCabe, Des Traynor, David Barrett, Ciaran Lee and David Heinemeier Hansson in 2011.
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