Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
It's easy to connect Slack + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Slack is a cloud-based cplaboration platform that allows people to communicate with each other. It gives users the ability to speak via video, text and voice conversations. It also has a number of features like screen sharing, animated GIFs, custom emoji, and third-party app integration. In addition, it allows users to create and share files, organize files into channels, and set up private groups and direct messages between individuals.
Freshdesk is a customer support software that provides organizations with an effective way to support their customers. It has features like social media integrations, email tracking, customer satisfaction surveys, knowledge base management, analytics and reports, and multi-channel support.
Let us look at the integration of Slack and Freshdesk.
Slack can integrate with Freshdesk to provide organization’s customers with better support experience. With the integration, organizations will be able to interact with their customers on the platform by using a chatbot top. The integration will help organizations in providing effective customer support in various ways:
Organizations can now track engagement across all their channels
In addition to this, they can use it to track emails sent to users
They can also use it to keep track of calls made to their organization’s support team
Customers can also ask questions using the chatbot top on Slack and get them responded by using automated responses from Freshdesk
With the integration of Slack and Freshdesk, businesses will be able to get benefits such as:
Saving time. Organizations will not have to switch between multiple platforms to get customer support. This integration will allow them to save time by allowing them to chat directly with their customers from Slack while simultaneously being able to respond to customers through interactions recorded in Freshdesk.
Getting real-time data. Organizations will be able to receive real-time data about their customer interactions. This will help them in getting answers from customers faster and more accurately.
Organizations will have access to more data about their customers. They will be able to understand the problems faced by their customers better. This will help them in creating better products and services for their customers.
This article has been written on ‘Slack and Freshdesk’. Let us now analyze how this article is structured:
Introduction. In this section, I have explained what Slack is and what Freshdesk is. I have also given details about how they are different from each other.
Body. In this section, I have discussed about the integration of Slack and Freshdesk. I have discussed the benefits of their integration with examples. I have also given my opinion on whether or not integration of these two tops is required for organizations. In the end, I have given my conclusion about their integration.
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