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Slack + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Slack and Freshdesk

About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Slack and Freshdesk Integrations

  • Slack Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    When this happens...
    Slack New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Slack Google Sheets

    Slack + Google Sheets

    Add Slack messages to a Google Sheets spreadsheet Read More...
    When this happens...
    Slack New Message Posted to Channel
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you want to create an archive for everything posted to your Slack channel, then this integration from Appy Pie Connect can help you save a lot of time. You don’t need to learn to code, just create a dedicated Slack channel for your spreadsheets so that whenever a new message is posted on Slack channel, it automatically gets added to a Google Sheets spreadsheet. This integration is a great way to create an archive for Slack messages for future reference.
    How It Works
    • A new message is posted on you slack channel
    • Appy Pie Connect will copy the message & paste it into a new row in your Google Sheets spreadsheet
    What You Need
    • A Google account
    • A Slack account
  • Slack Todoist

    Slack + Todoist

    Add new starred Slack messages to Todoist as tasks Read More...
    When this happens...
    Slack New Starred Message
     
    Then do this...
    Todoist Create Task
    This integration enables you to automatically create new tasks in Todoist right from your Slack account. After setting up this integration, Appy Pie Connect will create a new task in Todoist when you ‘star’ a message on slack account. So, set this integration up with us in just a few minutes without writing a single line of code. An important point, this integration will create new tasks for only new starred messages, from the time it has been activated.
    How It Works
    • You star a message in Slack
    • Appy Pie Connect will create a Todoist task fetching information from the starred Slack message
    What You Need
    • A Slack account
    • A Todoist account
  • Slack Trello

    Slack + Trello

    Create Trello cards from new starred Slack messages Read More...
    When this happens...
    Slack New Starred Message
     
    Then do this...
    Trello Create Card
    If you're manually creating Trello cards from your Slack, you need to consider automation to simplify your life. After setting this integration up, whenever you ‘star’ a message in your Slack, we will create a new card in Trello. This integration will help you manage your workflow efficiently without missing a single task. Enjoy the benefits of workflow automation, set up this integration now! Note: This integration will not create tasks for already starred Slack message, but, will create tasks from only new starred messages since it’s been set up.
    How It Works
    • Star a message in Slack
    • Appy Pie Connect will create a Trello card fetching information from the starred Slack message
    What You Need
    • A Slack account
    • A Trello account
  • Slack Trello

    Slack + Trello

    Create Trello Cards from a Slack Channel Read More...
    When this happens...
    Slack New Message Posted to Channel
     
    Then do this...
    Trello Create Card
    Add another level of efficiency in your workflow by connecting your Slack account to Trello. Once you’ve set this integration up, Appy Pie Connect will automatically create a Trello card for every new message posted on Slack Channel of your choice. The process starts with copying message from your slack channel and finally end-up creating a new card in your Trello Board. So, integrate Slack with Trello now and get most out of your team.
    How It Works
    • Someone posts a message on your Slack Channel
    • Appy Pie Connect copies the text and creates a new card in your Trello Board
    What You Need
    • A Slack account
    • A Trello account
  • Slack Trello

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Slack {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Slack + Freshdesk in easier way

It's easy to connect Slack + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Slack & Freshdesk Integrations Work

  1. Step 1: Choose Slack as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Slack with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Slack and Freshdesk

Slack is a cloud-based cplaboration platform that allows people to communicate with each other. It gives users the ability to speak via video, text and voice conversations. It also has a number of features like screen sharing, animated GIFs, custom emoji, and third-party app integration. In addition, it allows users to create and share files, organize files into channels, and set up private groups and direct messages between individuals.

Freshdesk is a customer support software that provides organizations with an effective way to support their customers. It has features like social media integrations, email tracking, customer satisfaction surveys, knowledge base management, analytics and reports, and multi-channel support.

Let us look at the integration of Slack and Freshdesk.

Integration of Slack and Freshdesk

Slack can integrate with Freshdesk to provide organization’s customers with better support experience. With the integration, organizations will be able to interact with their customers on the platform by using a chatbot top. The integration will help organizations in providing effective customer support in various ways:

Organizations can now track engagement across all their channels

In addition to this, they can use it to track emails sent to users

They can also use it to keep track of calls made to their organization’s support team

Customers can also ask questions using the chatbot top on Slack and get them responded by using automated responses from Freshdesk

Benefits of Integration of Slack and Freshdesk

With the integration of Slack and Freshdesk, businesses will be able to get benefits such as:

Saving time. Organizations will not have to switch between multiple platforms to get customer support. This integration will allow them to save time by allowing them to chat directly with their customers from Slack while simultaneously being able to respond to customers through interactions recorded in Freshdesk.

Getting real-time data. Organizations will be able to receive real-time data about their customer interactions. This will help them in getting answers from customers faster and more accurately.

Organizations will have access to more data about their customers. They will be able to understand the problems faced by their customers better. This will help them in creating better products and services for their customers.

Conclusion

This article has been written on ‘Slack and Freshdesk’. Let us now analyze how this article is structured:

Introduction. In this section, I have explained what Slack is and what Freshdesk is. I have also given details about how they are different from each other.

Body. In this section, I have discussed about the integration of Slack and Freshdesk. I have discussed the benefits of their integration with examples. I have also given my opinion on whether or not integration of these two tops is required for organizations. In the end, I have given my conclusion about their integration.

The process to integrate Slack and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.