Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.
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Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Triggers when a new lead is created.
Triggers when a new user is created.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Attach a tag to an existing user or lead.
Creates or updates a lead.
Creates or updates a new user.
Slack is a cloud-based messaging app for teams. It was launched in February 2014. As of May 2015, the service reports more than 600K daily active users and over 3 million weekly active users. The company, valued at $2.8 billion, is headquartered in San Francisco, California.
Customerly is an online helpdesk spution that manages customer support requests. It offers a mobile app for iOS and an Android app. The service has received positive reviews from tech news websites and software review sites.
There are some companies that integrate Slack with Customerly to improve their customer support experience. We will use these as examples to show how Slack can reduce the workload of Customerly by automatically sending emails when it receives new tickets. This automatically makes Customerly more efficient and improves their customer support experience.
Company A is a marketing agency that creates marketing campaigns via email, blog posts, and social media updates. They also provide web and graphic design services to their clients. They want to provide their customers with a better support experience. Their customer support team uses Customerly’s internal chat to communicate with each other.
In order to improve their support experience, they have integrated both Customerly and Slack. Whenever they receive a new ticket on Customerly, they receive an email using Zapier that notifies them about the new ticket. The marketing team then uses a dedicated slack channel to discuss the issue with their customer. The marketing agency has also created a bot named “Marketing Bot” in Slack. Whenever someone mentions “Marketing Bot” in any channel, the bot sends a notification to the marketing team so they can respond right away. After responding to the ticket, the team manager simply has to post an update in the slack channel’s message stream and everyone will be notified. This way, they can keep all their teammates up to date on the status of the ticket without having to check the Customerly top all the time.
Company B is a digital agency that provides website maintenance services to clients. Their customers submit tickets via Customerly whenever they find bugs or have suggestions for improvement on the website. Company B uses Slack as their internal messaging top for their employees to communicate with each other. They have integrated both Slack and Customerly so that whenever they get a new ticket, they receive an email in their Slack channel and an update in the message stream of that channel. This way, everyone on the team is aware of the new ticket so they can respond faster and more efficiently. When someone responds to the ticket, they simply post an update in the message stream so everyone can see what has been respved quickly. In addition, they have created a bot named “Bot” in Slack. Whenever someone types “!” in any channel, “Bot” sends a notification to all members of the digital agency so they can quickly respond to the ticket right away.
The process to integrate Slack and Customerly may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.