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Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world
Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.Pendo Integrations
It's easy to connect Skype for Business + Pendo without coding knowledge. Start creating your own business flow.
Skype for Business is a cloud-based software that facilitates real-time communications between parties. It is an enterprise version of Skype, which is a popular consumer software used primarily to make calls, send messages and share files online.
Pendo is a software that provides product experience management for organizations. It measures customer satisfaction with products, services, websites or mobile apps. It has an in-depth set of tops, dashboards and reports to help improve customer experience.
Both are highly effective tops for cplaboration. Pendo can be integrated with Skype for Business to provide better insights into customer experiences with products and services. This integration allows marketers to derive actionable data from customer interactions with products.
Integrating Skype for Business with Pendo is beneficial in several ways. First, it enhances the employee experience with Microsoft Office 365. These two products are part of Office 365 suite, which comes with numerous applications. By integrating Pendo with Skype for Business, the employees will be able to access both products in one place. Second, it helps in improving product experience. When integrated with Pendo, Skype for Business becomes an additional top in the hands of the marketing team. Customer feedback is gathered in real time and this information is used to improve the product. The existence of these two products will also aid in analyzing the performance of the product. A good example of this product analysis is the Net Promoter Score (NPS), which is based on customer feedback regarding the quality of the product they use. A positive NPS indicates satisfaction with the performance of the product. Third, integration is beneficial in building brand loyalty. When customers are happy with the product they receive after making complaints or suggestions about issues they face, they develop trust with the brand and are more likely to purchase other products from the same brand. Fourth, the IT team benefits from such an integration as it reduces costs and makes work easier by removing redundant processes. Microsoft offers a free app called S4B Meeting Workspace that integrates Skype for Business and Pendo together. The app enables users to submit suggestions and receive feedback from customers through the Pendo platform directly from within the Skype for Business interface.
It can be concluded that integration of Skype for Business and Pendo is beneficial to businesses and customers alike. At no cost, this integration allows organizations to enhance customer experiences and build brands by improving their products and services.
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