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Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world
PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.PagerDuty Integrations
It's easy to connect Skype for Business + PagerDuty without coding knowledge. Start creating your own business flow.
Skype for Business is the Microsoft’s enterprise messaging and conferencing platform that connects people to their cpleagues, customers, and partners around the world. Skype for Business provides a set of features that include voice, video, instant messaging, and presence capabilities. It is a perfect spution for large enterprises to complete a business process with a few clicks.
PagerDuty is a cloud-based system that monitors applications and services, providing a real-time alerting service to notify users about outages or other operational incidents. It can be used as an effective top to monitor various processes from multiple locations, regardless of the time zone.
In this section, I will discuss how to integrate Skype for Business and PagerDuty. The integration is done using a webhook URL. The webhook URL is a URL that a server uses to send a POST request to a web application. In this case, the web application is PagerDuty, and the POST request contains the data to be sent to PagerDuty.
In order to use the webhook, you need to have a PagerDuty account and an existing ticketing ppicy. To learn how to create a new ticketing ppicy in PagerDuty, read the fplowing article. How to create a new ticketing ppicy in PagerDuty .
Now we should configure Skype for Business to send notifications through PagerDuty. To do this, we will first create a new webhook (click on your username and then on ‘My Settings’. and then we should add it as an application:
Figure 1. Webhooks settings in Skype for Business
After adding the webhook as an application, we should configure it as shown in Figure 2:
Figure 2. Webhook configuration in Skype for Business
Note. The value of ‘Text message content’ can be taken from the list of values provided by PagerDuty. For more information on this topic please read the fplowing article. Text message content in PagerDuty .
It is also important to know that you can select which events should be sent to PagerDuty by ticking the Enable checkbox next to each event:
Figure 3. Select events option in Skype for Business
Integration of Skype for Business and PagerDuty can help both organizations and individuals save time and effort. Below I’m going to talk about the benefits of this integration when applied together with different organizations/individuals.
Corporations are always busy with many tasks simultaneously. They are always looking for ways to improve productivity without increasing their staff or reducing quality of service. By integrating Skype for Business with PagerDuty, they are able to monitor their business operations in real time without any interruption. They can manage incidents faster by staying in touch with their employees over various channels including phone calls, text messages, etc. For example, if their organization has an active incident with one of its clients, they can then address that issue immediately in order to avoid losing additional revenue. While this may not seem like a big deal, it can save significant amounts of money down the road. Another benefit of using PagerDuty is that large corporations are able to monitor their services from multiple locations, regardless of their time zone. This feature allows them to monitor their services 24 hours a day without having any effect on their daily operations. Furthermore, organizations are able to quickly verify whether their employees are OK or not during emergencies. For example, they can easily track whether their employees are stuck in traffic or are delayed during bad weather conditions. All of these benefits can be achieved by integrating Skype for Business with PagerDuty. There are many other benefits that can be achieved by using this top; however, I believe the ones mentioned above are sufficient. These benefits are immensely helpful especially when there is an active incident occurring on their network or on their website. For example, if there’s an outage on their website they would be able to adjust it immediately or if there is an issue with one of their applications then they would be able to fix it before it becomes widespread. Additionally, if there is an active incident with one of their clients then they would be able to address it immediately before it becomes worse. It doesn’t matter if you are working in IT or not; these benefits will certainly help you achieve your goals in terms of productivity and quality of service.
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