Sina Weibo is a microblogging service and social networking service that allows users to send and read texts known as 'weibos.' It is called the Chinese version of Twitter.
PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.PagerDuty Integrations
Sina Weibo + ZendeskCreate Zendesk Tickets for Every New Post on Sina Weibo Read More...
Sina Weibo + ZendeskCreate a Zendesk Ticket Whenever a New Friend is Added on Sina Weibo Read More...
It's easy to connect Sina Weibo + PagerDuty without coding knowledge. Start creating your own business flow.
New Followers List
New Post on Home Timeline
Triggers when new incidents are created.
Acknowledge the incident with this Incident Key.
Resolve the incident with this Incident Key.
Trigger an incident in PagerDuty with this Incident Key.
Sina Weibo is the Chinese equivalent of Twitter. It is an online microblogging website that enables users to post short 140-character posts, called “weibos” (微博.
Sina Weibo is China’s largest web service, boasting over 500 million registered users. The company was created by Sohu.com, one of China’s largest Internet companies. (McDonald, 2014)
PagerDuty is a cloud-based incident management platform that connects IT teams, allowing them to monitor and manage incidents across their entire organization. (PagerDuty, 2016)
This article gives us a glimpse into how both Sina Weibo and PagerDuty can be integrated with each other to provide a better user experience for customers. The article focuses on how Sina Weibo can be integrated with PagerDuty to alert the latter when there is a new Sina Weibo post from a customer asking about a certain incident. This way, PagerDuty is alerted so they know where to focus on respving the issue.
In a nutshell, the integration between Sina Weibo and PagerDuty will help in these 3 ways:
It will help in monitoring all the updates coming from the customers pertaining to the incidents. This way, it will help in reducing the number of times a customer has to complain about one incident. In addition, it will also help in addressing the customer’s concerns in a timely manner. It will help in reducing the cost of respving incidents because it will directly go to the team that handles the incident instead of going through many channels before reaching the right team. It will help in improving customer relations by keeping a line of communication open with a customer if they have any concerns regarding an incident.
This article will go into detail on how Sina Weibo and PagerDuty can be integrated with each other. The process is very simple and only requires the services of one developer who has knowledge of both platforms. The whpe integration process will take about 2 weeks to complete and requires no downtime for either Sina Weibo or PagerDuty.
The benefits of integrating these two platforms include:
Improved customer satisfaction. Customers can easily contact the support staff and get their queries respved without having to go through several channels. Improved Incident Respution. When an incident is respved more quickly, the cost of respving the incident is reduced substantially. This is because more time and effort are saved on respving the same incident again and again. Improved work efficiency. Since workers do not have to spend time on fixing similar issues repeatedly, they become more efficient at their job! Increased revenue. By respving incidents faster, it indirectly helps in increasing revenue because satisfied customers tend to use your product/service more often and recommend your service to others as well! Increased employee morale. A happy worker is a productive worker and an efficient worker! This translates into increased revenue and reduced costs! Increased brand value. A good corporate image leads to increased brand value and ultimately profit! (Takahashi, 2015. Reduced operational costs. When you respve incidents efficiently, you save on operational costs like labor costs, material costs, etcetera! (Takahashi, 2015. Reduced downtime. When incidents are respved quickly, there is less downtime for your business because it can continue operating smoothly even when incidents occur! (Takahashi, 2015)
Integration of PagerDuty with Sina Weibo can improve customer satisfaction by making it easier for customers to communicate with the support staff. It also improves incident respution by improving customer satisfaction. By respving incidents faster, it indirectly reduces costs because fewer resources are wasted on dealing with repeated incidents. It also increases revenue by making customers happier! By increasing revenue, it makes you more profitable! It also increases employee morale by giving them more opportunities to interact with customers! An employee who feels valued by his/her employer is more likely to stick around! An efficient worker is always appreciated by his/her boss! Lastly, an efficient worker is more likely to stick around because he/she knows that they are being valued by their boss! All of these translate into increased revenue for your company! An efficient worker also saves your company money by reducing operational costs like labor costs, material costs, etcetera! Finally, increased efficiency translates into decreased downtime for your company because you do not have to shut down operations while taking care of an incident.
The process to integrate Sina Weibo and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.