Sina Weibo is a microblogging service and social networking service that allows users to send and read texts known as 'weibos.' It is called the Chinese version of Twitter.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Sina Weibo + ZendeskCreate Zendesk Tickets for Every New Post on Sina Weibo Read More...
Sina Weibo + ZendeskCreate a Zendesk Ticket Whenever a New Friend is Added on Sina Weibo Read More...
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
It's easy to connect Sina Weibo + Freshdesk without coding knowledge. Start creating your own business flow.
New Followers List
New Post on Home Timeline
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
In China, Sina Weibo is a social media platform. Sina Weibo is a microblogging service with more than 500 million active users. However, Sina Weibo is not only a social media platform, but also a website and an app. It is different from Twitter in that it has some functions of a static website. Users can create their own Weibo page to publish their articles and share their interests. But users can also send messages to each other on Weibo pages, just like what you do on Facebook, YouTube or Twitter.
At the same time, Sina Weibo can also be used as a customer service system for companies. Through Sina Weibo, companies can communicate with customers in real-time. Some companies are even using Sina Weibo to promote their products. Many companies create their own accounts on Sina Weibo and share information about their products and services through them. For example, JD.com uses Sina Weibo to announce new products and provide price information.
On the other hand, Freshdesk is an online customer support software that enables companies to deal with customers’ enquiries in a single platform. Freshdesk helps companies to manage customer support tickets from many channels in one place. This software allows users to easily manage their support channels like email, phone calls, chat and social media posts.
Freshdesk provides flexible tops for companies to build their support process. With Freshdesk, users can choose the best way to interact with their customers depending on the channel they use. For instance, if a user posts a question on a Weibo account, then a representative of the company will answer the question within a few hours. Customer support agents use the data from Freshdesk to respond quickly and effectively. The fplowing diagram shows how Freshdesk integrates with Sina Weibo in order to provide customer support service.
Sina Weibo has become a popular social media platform in China where people can post articles and share different kinds of information. People can even ask questions related to public welfare issues by posting comments on a Weibo page. Since Freshdesk can integrate with Sina Weibo, any customer who uses Sina Weibo can take advantage of the customer support service offered by Freshdesk. As a result, customers will get quick responses from Freshdesk when they have any problems related to the products or services provided by Freshdesk’s clients.
Integration of Sina Weibo and Freshdesk helps companies provide better customer support service. Through integration of these two systems, users can get quick answers about product applications and services to use. Moreover, this kind of integration also makes it easier for companies to manage customer enquiries in a single place. Thus, integration of Sina Weibo and Freshdesk can help companies improve their customer service performance through providing high-quality customer support services.
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