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Shopify + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Shopify and Zendesk

About Shopify

Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. It includes a huge selection of tools for anyone looking to start an eCommerce business.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best Shopify and Zendesk Integrations

  • Shopify Zendesk

    Shopify + Zendesk

    Create Tickets in Zendesk for Paid Orders in Shopify Read More...
    When this happens...
    Shopify New Paid Order
     
    Then do this...
    Zendesk Create Ticket

    Make your customer service more efficient by connecting your Shopify store with Zendesk. Once you set up the Shopify - Zendesk integration, Appy Pie Connect will automatically generate tickets in Zendesk every time a new order is placed in your shopify store.

    Note: This integration doesn't create Zendesk tickets for already existing orders, but only new orders you receive after you've set it up.

    How It Works
    • A new order is placed in Shopify
    • Appy Pie Connect creates a corresponding ticket in Zendesk
    What You Need
    • A Zendesk account
    • A Shopify account
  • Shopify Google Sheets

    Shopify + Google Sheets

    Add Every New Shopify Order as a New Row on A Google Sheets Spreadsheet Read More...
    When this happens...
    Shopify New Order
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Now you can add newly created Shopify new orders to a new row on Google Sheets Spreadsheet without any manual effort. Once this integration has been set up, each time there is a paid order in Shopify; Appy Pie Connect will automatically add it to Google Sheets Spreadsheet as a new row with all the relevant information. Our easy to use automation platform enables you to sync Shopify and Google Sheets Spreadsheet in minutes without any coding skills.
    How This Shopify – Google Sheet Integration Works
    • There is a new order in Shopify
    • Appy Pie Connect adds this order to Google Sheets as a new row with all relevant details
    What You Need
    • A Shopify account
    • A Google Sheet account
  • Shopify Salesforce

    Shopify + Salesforce

    Create Salesforce Contacts For New Shopify Customers Read More...
    When this happens...
    Shopify New Customer
     
    Then do this...
    Salesforce Create Contact
    Set up this Salesforce – Shopify integration and we will keep growing your shopify customer list faster and better. After setting this integration up, Appy Pie connect will add a new contact in Salesforce for every new customer in Shopify. Our automation platform enables you to set up this Connect in mere minutes without writing a single line of code.
    How It Works
    • There is a new customer in Shopify
    • Appy Pie Connect creates a new contact in Salesforce
    What You Need
    • A Salesforce account
    • A Shopify account
  • Shopify Salesforce

    Shopify + Salesforce

    Create Salesforce Lead for New Shopify Paid Orders Read More...
    When this happens...
    Shopify New Paid Order
     
    Then do this...
    Salesforce Create Lead
    Improve your customer experience by connecting your Shopify store with Salesforce. Our automation platform allows you to create this Connect in a matter of minutes without writing a single line of code. Once you set it up, whenever a customer placed a paid order in your Shopify store, Appy Pie Connect automation will add that customer details your Salesforce account as new leads, helping your team to follow up for more business.
    How this Shopify - Salesforce Integration Works
    • A new paid order is submitted in shopify
    • Appy Pie Connect creates a new lead in Salesforce
    What You Need
    • A Salesforce account
    • A Shopify account
  • Shopify Salesforce

    Shopify + Salesforce

    Create Salesforce Leads From New Shopify Orders Read More...
    When this happens...
    Shopify New Order
     
    Then do this...
    Salesforce Create Lead

    Shopify is one of the best platforms to create a beautiful eCommerce store. Not only this, it is extremely coherent with a range of other applications that you use in everyday life. With Appy Pie Connect, it is easy to connect Salesforce and Shopify without writing a single line of code. Once you set up this integration, whenever a customer places an order in your Shopify store, we will automatically to Salesforce as new leads.

    Note: This Connect doesn't create Salesforce leads from existing Shopify orders, but only the new emails you receive after this integration has been setup.

    How This Shopify – Salesforce Integration Works
    • A new order is created in your Shopify store
    • Appy Pie Connect adds that order detail to Salesforce as a new lead
    What You Need
    • A Salesforce account
    • A Shopify account
  • Shopify Salesforce

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    {{item.message}} Read More...
    When this happens...
    Shopify {{item.triggerTitle}}
     
    Then do this...
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Connect Shopify + Zendesk in easier way

It's easy to connect Shopify + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Blog Entry

    Triggers when a new entry is added to a blog in your Shopify store.

  • New Cancelled Order

    Triggers whenever a order is "cancelled" (with line item support).

  • New Customer

    Triggers when a new customer is added to your Shopify account.

  • New Order

    Triggers when a new purchase is made (only open orders) (with line item support).

  • New Order (Any Status)

    Triggers when a new purchase is made (of any order status).

  • New Paid Order

    Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

  • New Product

    Triggers when a new product is added to your Shopify store.

  • Updated Order

    Triggers when an order is updated (with line item support).

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Custom Collection

    Creates a custom collection.

  • Create Customer

    Creates a new customer.

  • Create Order

    Creates a new order (with line item support).

  • Create Product

    Creates a new product.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Shopify & Zendesk Integrations Work

  1. Step 1: Choose Shopify as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Shopify with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zendesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zendesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Shopify and Zendesk

  • Introduction to Shopify and Zendesk
  • Both Shopify and Zendesk are e-commerce applications that can be integrated for an efficient e-commerce spution.

  • Background of Shopify and Zendesk
  • Shopify is a Canadian company that specializes in e-commerce sputions. Zendesk is a Danish company that specializes in customer service software.

    Benefits of Integration of Shopify and Zendesk

    Both Shopify and Zendesk have the ability to be connected to each other. This allows for greater flexibility. One example of this would be connecting the two products so the order from a Shopify store can automatically create a ticket in Zendesk. Thus allowing the store owner to manage the customer support more efficiently.

    Integration of Shopify and Zendesk

    Shopsify and Zendesk are both very similar in their own way. For one, they are both e-commerce platforms with different focuses. Shopify is more focused on online stores whereas Zendesk is more focused on customer service software. The two also provide a lot of similar features such as a product catalog, shopping cart, customer service integration, etc. They both also have mobile apps that allow users to access their software on the go. On top of this, both products are based on open source technpogy. Founded by Tobias Lütke and Daniel Weinand, Shopify was first launched in 2004 and was then purchased by big-time investors like Andreessen Horowitz and Bessemer Venture Partners after its success. Zendesk was founded by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour in 2007. It has also since been acquired by large investors like Benchmark Capital and Insight Venture Partners.

    As we can see from this comparison, both Shopify and Zendesk are excellent software sputions for businesses looking to expand their e-commerce or customer service operations. However, there are some important differences in how they approach these problems. These differences mean that they aren’t always competing directly against each other, but rather complement each other.

    The process to integrate Shopify and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.