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Shipwire + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Shipwire and Freshdesk

About Shipwire

Shipwire provides product fulfillment to growing product brands and retailers with ecommerce order fulfillment services powered by a global warehouse network and a cloud logistics platform.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Shipwire and Freshdesk Integrations

  • Shipwire Shipwire

    Gmail + Shipwire

    Add a new vendor to Shipwire on a starred Email in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    Shipwire New Starred Email
     
    Then do this...
    Shipwire Create Vendor

    Use this integration and make your order fulfilment process more efficient. Once this integration is live, whenever you start an email in Gmail, Appy Pie Connect will automatically add a new vendor to your Shipwire. Don’t wait, just sign up for Appy Pie Connect and start connecting your Shipwire and Gmail now!

    How this integration works
    • An email is starred in Gmail inbox
    • Appy Pie Connect automatically adds a new vendor to Shipwire
    What You Need
    • A Gmail account
    • A Shipwire account
  • Shipwire Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    When this happens...
    Shipwire New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Shipwire Asana

    Freshdesk + Asana

    Create Asana tasks for new Freshdesk tickets Read More...
    When this happens...
    Shipwire New Ticket
     
    Then do this...
    Asana Create Task
    Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.
    How It Works
    • A new ticket is created on Freshdesk
    • Appy Pie Connect automatically creates a task for it in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Shipwire Asana

    Freshdesk + Asana

    Create tasks on Asana for updated Freshdesk tickets Read More...
    When this happens...
    Shipwire Update Ticket
     
    Then do this...
    Asana Create Task
    If you want to automatically transfer your Freshdesk tickets to Asana, this integration is perfect for you. After setting this integration up, Appy Pie Connect will automatically create a new Asana task for each ticket on Freshdesk that gets updated. This integration helps your team handle your support desk tickets more productively.
    How this this Freshdesk-Asana integration Works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates a new task in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Shipwire Trello

    Freshdesk + Trello

    Create a Trello Card for every new Freshdesk tickets Read More...
    When this happens...
    Shipwire New Ticket
     
    Then do this...
    Trello Create Card
    Use this integration and turn your Freshdesk tickets into Trello cards. Set this integration up, and whenever a new ticket is updated on Freshdesk, Appy Pie Connect will automatically create a new Trello card, keeping both your teams aware and responsive to customer queries. This integration will surely improve your customer service quality.
    How this integration Works
    • A ticket is added in Freshdesk
    • Appy Pie Connect automatically creates a new Trello card
    What You Need
    • A Freshdesk account
    • A Trello account
  • Shipwire Trello

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Shipwire {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Shipwire + Freshdesk in easier way

It's easy to connect Shipwire + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Order

    Triggers when a new order occurred.

  • New Product

    Triggers when a new product occurred.

  • New Purchase Order

    Triggers when a new purchase order occurred.

  • New Receiving

    Triggers when a new receiving occurred.

  • New Return

    Triggers when a new return occurred.

  • New Vendor

    Triggers when a new vendor occurred.

  • New Warehouse

    Triggers when new warehouse occurred.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Order

    Create a new order in shipwire.

  • Create Vendor

    Create a new vendor in shipwire.

  • Create Warehouse

    Creates a new warehouse in shipwire.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Shipwire & Freshdesk Integrations Work

  1. Step 1: Choose Shipwire as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Shipwire with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Shipwire and Freshdesk

Shipwire is a cloud-based eCommerce platform which helps business owners to manage their inventory. It allows users to warehouse and ship products with only one click. Shipwire is a combination of Amazon web services and Shopify, where Shopify allows you to build your store and handle product sales while Amazon helps you to handle inventory and shipping.

Freshdesk is an all-in-one help desk software. It enables users to engage customers through multiple channels like email, phone calls, forums or social media. Freshdesk offers support for various platforms like Zendesk, Salesforce, Facebook, Google, Twitter, Apple and more.

Integration of Shipwire and Freshdesk

Shipwire and Freshdesk are integrated with each other in order to provide a complete customer support spution. For example, Shipwire integrates with Freshdesk to provide access to the few data points like the URL of the product page, which is not available in Shipwire. A manual entry of this URL on the Freshdesk ticket will fix the issue. In this integration, a case in Freshdesk will be created when a user clicks a “Problem” button in Shipwire. This will create a ticket in Freshdesk which will take care of the issue. As soon as the case is closed in Freshdesk, the status of the issue will be updated on the Shipwire website. The end result is that it makes the process of spving problems seamless and less time consuming for both companies and customers. Thus, integration of these two tops into one ecosystem provides greater customer satisfaction.

Benefits of Integration of Shipwire and Freshdesk

The benefits of the integration of Shipwire and Freshdesk are listed below:

  • Easy tracking of products. With this integration, there is no need for separate tracking numbers for products sent by Shipwire and other vendors. They also do not need to assign separate tracking numbers to each item shipped by Shipwire since Shipwire number can be used for all shipments.
  • Improved Customer experience. There is no need for customers to wait for their products to arrive at their destination anymore. Customers can track their orders as they are being shipped out from Amazon warehouses or from any other warehouse. This feature enables them to receive their items quickly without any delay.
  • Enhanced customer service. The integration of Shipwire and Freshdesk provides real-time communication between vendors and customers so that they get timely updates about their purchases. In addition, customers can contact vendors directly through social networks or email regarding any issues with their orders. This helps vendors to respond quickly and efficiently without much effort. Moreover, vendors can also monitor what customers are saying about their products using social media channels like Facebook or Twitter. Thus, this integration improves vendor management as well.
  • Cost effective shipping options. Vendors can send out their products from various warehouses depending on their location and price rates for shipping. This means that they can find cost-effective shipping options for their products across various warehouses. This increases profit margins without disrupting the processes and operations of their businesses.

The process to integrate Shipwire and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.