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ShipStation + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between ShipStation and Zendesk

About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

Connect the apps you use everyday and find your productivity super-powers.

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Best ShipStation and Zendesk Integrations

  • ShipStation Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    ShipStation New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • ShipStation Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    ShipStation New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • ShipStation Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    ShipStation New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • ShipStation Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    ShipStation New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • ShipStation Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    ShipStation New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • ShipStation Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    ShipStation {{item.triggerTitle}}
     
    Then do this...
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Connect ShipStation + Zendesk in easier way

It's easy to connect ShipStation + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How ShipStation & Zendesk Integrations Work

  1. Step 1: Choose ShipStation as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ShipStation with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zendesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zendesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ShipStation and Zendesk

Today, businesses need to be able to work seamlessly with customers and clients. This is especially true in an e-commerce environment. To do so, they use software that helps them create more streamlined and effective processes. One such type of software is customer service software. This allows companies to more easily manage their interactions with customers and increase sales through more efficient customer service. For example, companies can use different software to create multiple email addresses so they can conduct a conversation with a customer or client without having to switch apps. They can also use it for tracking packages and finding information about shipments. There are even some customer service software packages that allow businesses to respond to customers quickly by using speech recognition software.

One such company is ShipStation. ShipStation is a customer service platform that allows users to manage their entire shipping process through one easy-to-use interface. With ShipStation, users can track their shipments, send and receive shipping labels, and even integrate with other applications like Zendesk. Because of these features, ShipStation is the best option for e-commerce businesses.

Integration of ShipStation and Zendesk

Because ShipStation is so effective at helping manage packages, there are other companies that have integrated with this program. One such company is Zendesk. Zendesk is an online help desk platform that allows companies to manage consumer inquiries. Now, Zendesk has created integration with ShipStation so clients can track their packages in one place. By doing so, Zendesk has become a valuable resource for e-commerce businesses because it allows them to improve their business processes.

Benefits of Integration of ShipStation and Zendesk

There are several benefits when it comes to the integration of these two programs. First, it enhances the user experience. Users will find it easier to answer questions because they can see all of the information about shipments in one place. In addition, managers of an e-commerce business will be able to more easily see patterns in consumer behavior. This helps them make better decisions on how they handle customers and what products they should offer. The integration of these two programs is important because it allows e-commerce businesses to successfully compete on the market and grow their business through enhanced customer service capabilities.

Nowadays, businesses need to provide excellent customer service in order to boost their sales. However, providing great customer service requires a lot of time and effort from employees. Fortunately, there are companies like ShipStation and Zendesk that have created integrations that help businesses manage their customer service needs more efficiently. Because of these integrations, ShipStation and Zendesk are both great options for e-commerce businesses that want to streamline their operations and provide better customer service for their clients.

The process to integrate ShipStation and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.