ShipStation + Freshservice Integrations

Appy Pie Connect allows you to automate multiple workflows between ShipStation and Freshservice

About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
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Connect ShipStation + Freshservice in easier way

It's easy to connect ShipStation + Freshservice without coding knowledge. Start creating your own business flow.

  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

How ShipStation & Freshservice Integrations Work

  1. Step 1: Choose ShipStation as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ShipStation with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshservice as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshservice with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ShipStation and Freshservice


ShipStation is a web-based shipping software that helps small and medium-sized businesses to manage their shipments, sales orders, and inventory. It provides a simple interface for companies to track orders from when they are placed until they are delivered. The company’s founder and CEO, James Fink, came up with the idea of ShipStation after experiencing difficulties with his own e-commerce business. He created ShipStation to help others in the same situation as him to be able to easily manage their shipping processes.

ShipStation has a large number of features that make shipping easier for businesses. One feature that sets it apart from other online shipping software is its ease of use. It makes shipping easy by offering customers a simple interface that guides them through the process and eliminates the need for employees to manually enter tracking numbers.

Another great thing about ShipStation is that it allows customers to access their shipment information from one place instead of having to go to each individual carrier’s website to check on the status. With ShipStation, businesses can easily see what forms of payments are accepted, how much it will cost, and if there are any delivery restrictions. This service also allows users to set up automatic email notifications for shipment events so they can get updates whenever there is an update on the progress of their order. ShipStation offers free integration with over 100 carriers.

In addition, ShipStation has integrations with other popular sales and marketing software like Freshdesk, QuickBooks, Shopify, Amazon, eBay, PayPal, Etsy, and more. This makes it easy for businesses to connect their shipping to their sales and marketing efforts without having to manually enter their orders into two different systems or hire additional staff to do this.

In its first year of operation, ShipStation partnered with several companies in the e-commerce industry including BigCommerce, Shopify, Magento, and Vpusion. In 2012, the company was named one of the fastest growing private companies in Austin by the Austin Business Journal. It also won an award from the Austin Chamber of Commerce for its innovative approach to using technpogy.


Freshdesk is a customer service software designed for small and medium-sized businesses. Its main goal is to simplify customer care services by providing a single platform for customer support representatives to handle all customer inquiries in just one place. It is an effective top for streamlining customer support processes while enhancing the customer experience. Freshdesk offers companies a wide range of features designed to provide efficient but personalized customer care services including knowledge base management, help desk ticketing system, live chat spution, social media monitoring tops, and an analytics dashboard.

Freshdesk was launched in 2010 by Girish Mathrubootham, Srinivas Talluri, and Shan Krishnasamy. Mathrubootham was working at Zoho Corporation when he came up with the idea of creating a simple but effective customer service system for small businesses in India who were having trouble finding a satisfactory way to manage their customer support issues. After leaving Zoho Corporation in 2010, he decided to create Freshdesk based on his ideas regarding how customer service software could be more useful for small businesses.

In 2011, Freshdesk received $2 million in funding from Accel Partners and Sequoia Capital. It began expanding outside of India in 2014 when it partnered with CloudFactory in Singapore to offer its service to Southeast Asian countries. In 2015, it expanded its operations again when it partnered with ZipDial in Nigeria to provide its services there as well. This expansion allowed Freshdesk to broaden its reach to even more customers around the world. The company made a strategic move in 2017 when it announced that it would stop selling subscriptions directly to customers and instead focus on partnering with resellers around the world who could provide its services more effectively than it could do on its own (Rajaraman. Currently, Freshdesk has more than 50,000 customers across 135 countries and plans to continue expanding throughout Europe and North America in 2018 (Freshdesk.

The process to integrate ShipStation and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.