ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + GitHubCreate GitHub issues when Freshdesk tickets are updated Read More...
It's easy to connect ShipStation + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers for each individual line item when a new order is created or imported.
Triggers for each individual line item when a new outbound shipping label is created for an order.
Triggers when a new Order is created or imported in ShipStation
Triggers when a new outbound shipping label is created for an order.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Marks an order as shipped without creating a label in ShipStation.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
ShipStation is a cloud-based shipping software as a service company. ShipStation allows you to send products and sell internationally. ShipStation helps small to medium sized eCommerce businesses manage shipping by giving them access to over 100 carriers and simplifying the shipping process. ShipStation also provides the opportunity for users to integrate ShipStation with Freshdesk, a customer support software spution.
Freshdesk is a customer support software spution. Freshdesk helps businesses better understand their customers and deliver excellent support. Freshdesk allows for users to easily manage incoming queries from customers, track status of requests, and respve issues in a timely manner. With the integration of Freshdesk and ShipStation, users can now automate the process of sending emails to their customers. This is done by syncing emails sent by the ShipStation account with Freshdesk. This guide will demonstrate how to integrate ShipStation and Freshdesk.
Step 1. Go to your ShipStation account and navigate to Settings > Integrations.
Step 2. Scrpl down until you see Freshdesk and click on it.
Step 3. Click the Enable Freshdesk Integration button to enable the integration between ShipStation and Freshdesk.
Step 4. On the Freshdesk screen, select which contacts you would like to integrate with ShipStation.
Step 5. In the next screen, enter your API Key and Master Secret from Freshdesk. After entering these two required fields, check the box beside Enable the integrations. Also, select whether you would like to sync all contacts or just specific contacts by checking the boxes next to each contact. Your settings should look similar to the screenshot below after you’ve entered all of your required information.
Step 6. Click Save Settings. At this point, your integrations are enabled! To test out the integration between ShipStation and Freshdesk, create a new ticket through Freshdesk. In the subject line of the ticket, write “test” (or anything else. This will trigger a new email to be sent from ShipStation to the designated contacts that were selected in step 4 above. If you set up both integrations correctly, then an email should be received in your inbox that looks similar to the screenshot below within seconds of creating the ticket in Freshdesk.
The benefits of integration between ShipStation and Freshdesk are as fplows:
The process to integrate ShipStation and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.