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ShipRocket + Twilio Integrations

Appy Pie Connect allows you to automate multiple workflows between ShipRocket and Twilio

About ShipRocket

Shiprocket is India's most used eCommerce logistics and shipping software solution.

About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

Twilio Integrations
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Best ShipRocket and Twilio Integrations

  • ShipRocket Google Sheets

    Twilio + Google Sheets

    Add new Google Sheet rows for Twilio SMS text messages Read More...
    When this happens...
    ShipRocket New SMS
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you’re a business owner, you understand the importance of Twilio SMS Text Messages. These SMS text message mean a lot to your business and you must keep them safe for future reference. With our automation platform, you can automatically save Twilio SMS Text Messages without any manual efforts. With this integration active, Appy Pie Connect will copy your Twilio SMS messages into a spreadsheet in Google Sheets, bringing all of your messages together into one place.
    How This Connect Works
    • A new SMS message triggers in Twilio
    • Appy Pie Connect automatically adds the SMS to Google Sheets as a new row in a spreadsheet
    What You Need
    • A Twilio account
    • A Google account (with an access to Google Sheets spreadsheet)
  • ShipRocket Google Sheets

    Twilio + Google Sheets

    Save New Twilio Calls to Google Sheets as New Rows Read More...
    When this happens...
    ShipRocket New Call
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Setup Google Sheets – Twilio automation with Appy Pie Connect and automatically save Twilio calls without any manual efforts. You don’t need to learn coding or programming skills, just follow our simple instructions and set-up this Connect in minutes. After setting this integration up, Appy Pie Connect will save Twilio phone calls in details, including – number, call location, and how long you talked or any other detail you might need.
    How This Automation Works
    • A new call is logged on Twilio
    • Appy Pie Connect adds call information to Google Sheets as a new row
    What Is Needed For Integration
    • A Twilio Account
    • A Google Account( with access to Google Sheets)
  • ShipRocket Google Calendar

    Twilio + Google Calendar

    Generate events on the Google Calendar from Twilio SMS messages Read More...
    When this happens...
    ShipRocket New SMS
     
    Then do this...
    Google Calendar Quick Add Event
    Ever wanted to set up new Google Calendar events from Twilio SMS message? Use the Twilio – Google Calendar integration to trigger events based on Twilio SMS messages. Once this integration has been set up, whenever a message is received on Twilio, Appy Pie Connect creates an event on Google Calendar based on that SMS message.
    How This Integration Works
    • Twilio receives an SMS
    • Appy Pie Connect creates an event on Google Calendar based on the Twilio SMS message
    What You Need
    • A Twilio Account
    • A Google Account with access to Google Calendar
  • ShipRocket

    Twilio +

    Append new Twilio SMS text messages as record on Firebase Read More...
    When this happens...
    ShipRocket New SMS
     
    Then do this...
    Create Child Record
    Create a log of messages received on Twilio easily with Twilio – Firebase integration from Appy Pie Connect. Once this connect is active, every time a new message is sent to your Twilio number, a corresponding record, containing message data, will automatically be added to your Firebase database.
    How The Twilio Firebase Integration Works
    • A new message is received on your Twilio number
    • Appy Pie Connect updates the Firebase record with that message
    What Do You Require
    • A Twilio account
    • A Firebase account
  • ShipRocket Slack

    Twilio + Slack

    Set status on Slack from Twilio SMS messages Read More...
    When this happens...
    ShipRocket New SMS
     
    Then do this...
    Slack Set Status
    With the Slack – Twilio integration from Appy Pie Connect, you can easily keep your team members updated about your activities through your Slack status, on the fly. Once this integration is successfully setup, your Slack status will be automatically updated each time you receive an SMS on your Twilio number
    How This Integration Works
    • A new SMS is received on your Twilio number
    • Appy Pie Connect updates the message to your Slack status
    Apps Needed
    • Twilio
    • Slack
  • ShipRocket Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    ShipRocket {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect ShipRocket + Twilio in easier way

It's easy to connect ShipRocket + Twilio without coding knowledge. Start creating your own business flow.

    Triggers
  • New Order

    Triggers when a new order is created.

  • New Product

    Triggers when a new product is created.

  • New Shipment

    Triggers when a new shipment is created.

  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

    Actions
  • Add New Product

    Creates a new product.

  • Create Custom Order

    Creates a custom order.

  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

How ShipRocket & Twilio Integrations Work

  1. Step 1: Choose ShipRocket as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ShipRocket with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Twilio as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Twilio with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ShipRocket and Twilio

  • ShipRocket is a logistics company that connects shippers and carriers in the US and Canada.
  • Twilio generates over $100 million annually from its cloud communications platform.
  • Integration of ShipRocket and Twilio

    • ShipRocket uses a chatbot to provide pre-shipment status updates to customers.
    • Customers can check the status, ask questions, and request invoices using text or voice messaging through the chatbot.
    • The messages are routed through Twilio’s API and translated into chatbot replies.
    • The chatbot then prompts users for more information if needed, such as the name of a carrier, the delivery address, and the package ID.
    • ShipRocket has integrated with Twilio’s Natural Language Processing (NLP. API to improve accuracy of the chatbot responses.
    • The NLP API routes customers’ messages to the appropriate bot and returns the correct responses.
    • ShipRocket uses Machine Learning (ML. models to improve the accuracy of its chatbot responses on a continuous basis.
    • The ML models keep track of a customer’s past chatbot conversations.
    • The ML models also take account of the knowledge base, which stores the information available to ShipRocket’s chatbot.
    • ShipRocket sends anonymized chatbot data to Twilio’s ML platform for analysis.
    • ShipRocket has built a Slack integration for customers to access their service queries through public channels on Slack or private channels for new customers.
    • The integration allows ShipRocket’s service operators to respond to customer queries and requests faster.

    Benefits of Integration of ShipRocket and Twilio

    • The chatbot can process thousands of queries per month, making it a cost-effective service compared to live agents for small businesses.
    • The chatbot saves time for both customers and ShipRocket’s support operators by answering simple queries directly instead of routing them to human operators for fplow-up questions.

    The process to integrate ShipRocket and Twilio may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.