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Shippo + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Shippo and Freshdesk

About Shippo

Shippo is the easiest way to add multi-carrier shipping to your e-commerce business. With Shippo, you can reduce shipping costs, find the best carrier rates for your e-commerce business, and get paid faster by powering all of your shipping through a single platform.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Shippo and Freshdesk Integrations

  • Shippo Shippo

    Gmail + Shippo

    Creates a new order in Shippo from email matching term in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    Shippo New Email Matching Search
     
    Then do this...
    Shippo Create Order

    Keeping up with emails you need to take an action on can be difficult, but by applying a specific term, you can create a new order in Shippo for further action. Once you set up this Gmail-Shippo integration, whenever you get a new email matching your search term in Gmail, Appy Pie Connect will automatically create a new order in Shippo, without any manual effort on your part. This allows you to easily create shipping labels for new orders without having to wait or enter the information yourself.

    How this works
    • A new email matching your search term is received on Gmail
    • Appy Pie Connect will automatically create a new order in Shippo
    What You Need
    • A Gmail account
    • A Shippo account
  • Shippo Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    When this happens...
    Shippo New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Shippo Asana

    Freshdesk + Asana

    Create Asana tasks for new Freshdesk tickets Read More...
    When this happens...
    Shippo New Ticket
     
    Then do this...
    Asana Create Task
    Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.
    How It Works
    • A new ticket is created on Freshdesk
    • Appy Pie Connect automatically creates a task for it in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Shippo Asana

    Freshdesk + Asana

    Create tasks on Asana for updated Freshdesk tickets Read More...
    When this happens...
    Shippo Update Ticket
     
    Then do this...
    Asana Create Task
    If you want to automatically transfer your Freshdesk tickets to Asana, this integration is perfect for you. After setting this integration up, Appy Pie Connect will automatically create a new Asana task for each ticket on Freshdesk that gets updated. This integration helps your team handle your support desk tickets more productively.
    How this this Freshdesk-Asana integration Works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates a new task in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Shippo Trello

    Freshdesk + Trello

    Create a Trello Card for every new Freshdesk tickets Read More...
    When this happens...
    Shippo New Ticket
     
    Then do this...
    Trello Create Card
    Use this integration and turn your Freshdesk tickets into Trello cards. Set this integration up, and whenever a new ticket is updated on Freshdesk, Appy Pie Connect will automatically create a new Trello card, keeping both your teams aware and responsive to customer queries. This integration will surely improve your customer service quality.
    How this integration Works
    • A ticket is added in Freshdesk
    • Appy Pie Connect automatically creates a new Trello card
    What You Need
    • A Freshdesk account
    • A Trello account
  • Shippo Trello

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Shippo {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Shippo + Freshdesk in easier way

It's easy to connect Shippo + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Carrier Account

    Triggers when a new carrier account occurred.

  • New Order

    Triggers when a new order occurred.

  • New Shipped Order

    Triggers when an order shipped.

  • New Shipping Label

    Triggers when a new shipping label occurred.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Order

    Creates a new order in Shippo.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Shippo & Freshdesk Integrations Work

  1. Step 1: Choose Shippo as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Shippo with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Freshdesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Freshdesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Shippo and Freshdesk

Shippo?

Shippo is a marketplace for anyone to send anything anywhere. It is built on top of the most popular, battle-tested eCommerce and shipping software in the world. Shippo’s mission is to make the lives of merchants easier by providing them with a powerful API for their website or app that’s easy to use and easy to integrate.

Freshdesk?

Freshdesk is an online support software for businesses of all sizes. It enables companies to manage customer queries, right from the start of a customer relationship. Freshdesk helps companies succeed in these areas:

Timely customer support. Freshdesk provides a centralized platform to manage customer issues in real-time. With one simple system, you can provide a high-touch, personalized experience and ensure that customers receive timely responses.

Efficient sales support. Every customer interaction can lead to more sales. With Freshdesk, every inquiry, every ticket, is an opportunity for upselling.

Increased productivity. Your team will find it easier to keep up with a growing number of customers and inquiries. The Freshdesk interface allows agents to quickly view all the tickets they have to attend to, and gives them tops to handle these tickets efficiently.

Integration of Shippo and Freshdesk

Shippo and Freshdesk could be integrated in many ways. both as an example, let’s look at two integrations. Shippo Shipping App and Freshdesk Premium Support.

Shippo Shipping App. This integration offers merchants a better way of handling orders placed on their website by allowing customers to order and track their shipment in real time across multiple carriers including UPS, USPS, FedEx, Canada Post and many more. Shippo integrates with existing ecommerce platforms such as Shopify and Big Commerce, and allows merchants to offer their customers order tracking, shipping rates, carrier ratings, purchase receipts, and more.

Freshdesk Premium Support. Once enabled on your account, you can use this integration to create a support ticket for your customers directly from the Shippo dashboard. Alternatively, you can also create a contact form on your website or blog, which when filled in will create a support ticket in your Freshdesk account automatically. This integration helps you provide better support to your customers by managing their requests directly from the Shippo dashboard. Freshdesk Premium Support will also allow you to view all your support tickets from within the Shippo dashboard itself. You can choose whether you want to view tickets only from one Freshdesk account, or from all your accounts at once. You can also add notes and assign tickets to specific reps within Freshdesk. All your updates on tickets are reflected on your Shippo dashboard too. This integration enables you to respond faster to queries and create tickets directly from your email inbox.

The process to integrate Shippo and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.