Shippit is the shipping tool helping you become the store every customer loves. Powering delivery for thousands of Australian sellers, stop dreading fulfilment and knock it out in minutes.
Mattermost is an open source team collaboration platform tht brings all your company's conversations, documents, and applications together in one place, making it easy for your team to collaborate securely on the things that matter most.Mattermost Integrations
It's easy to connect shippit + Mattermost without coding knowledge. Start creating your own business flow.
When message post on perticular channel.
Creates an order.
Retrieves labelling information for an Order using the tracking number.
Retrieve quote details for given specifications.
Track order by tracking number.
Post a new message to a channel.
Shipit is an open-source project that allows anyone to create a courier network, while Mattermost is a free open-source software for online chat for teams with features like persistent group chats, private messages, archiving, search and more. Together, we can use them to build a better shipping platform.
First, users can easily sign in using Mattermost and Shippit provided that the user registered on both platforms by using their usernames and passwords. Then, they can start chatting and cplaborating with each other from the same platform. Another important thing is that users can get in touch with different teams and discuss each individual order’s progress and status. Through the live chat, customers can ask any questions related to the delivery process and ask for feedback about the shipping company that they choose. For example, if the customer has not received their package yet, they can ask about it from the shipping carrier service provider or shipper.
Shippers can get in touch with customers faster for further discussions about their packages. Shippers can also respond to customers’ questions about shipping status. Moreover, shippers can reply to customers’ queries in real time and provide immediate feedback on any concerns or problems. This is very helpful for both shippers and customers as they can keep each other updated about their packages status.
Through the live chat, shippers can also reveal the current status of each package so that customers can contact them immediately if there is a problem or concern. Shippers can also inform customers about their shipping costs before they place an order. Customers will be informed of this cost alongside the total price of their order so that they will know exactly how much they have to pay. This makes the shipping process easier, faster and more transparent because customers will have all the information they need in one place.
With the live chat integration, customers can now directly communicate with shipping companies and shippers through the chat feature. If there is any problem during the delivery process, customers can chat with shippers on the platform about it immediately. This way, shippers can spve their problems quickly without having to wait for an email or phone call from the customer. Shippers will be able to give instant feedback to their clients right away so that they will be able to improve their customer service performance and satisfaction rate.
We have discussed how shippit and Mattermost benefits from integration and how it makes the shipping process faster, easier and more transparent. We hope you enjoyed reading our article about shippit and Mattermost!
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