ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
Twitter is a social networking platform that allows its users to send and read micro-blogs of up to 280-characters known as “tweets”. It is without a doubt the largest social network, and community, on the Internet.Twitter Integrations
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It's easy to connect ServiceNow + Twitter without coding knowledge. Start creating your own business flow.
Triggers when a new record is created.
Triggers when a record is update.
Triggers every time the specified user likes a tweet.
Triggers every time you create a new tweet.
Triggers whenever your chosen user gets a new follower.
Triggers whenever you gain a new follower.
Triggers from mention of search term in a specific geo location.
Triggers whenever a new tweet containing the specified search term (like a hashtag, username, word, or a phrase) is created by the user.
Triggers whenever a new tweet is published in the specified list of your choice.
Triggers every time a specific user tweets.
Creates a new record in a table.
Update a old record in a table.
A user is added to one of your lists.
Includes an image in the tweet.
Composes a tweet.
ServiceDesk Plus, a software application for IT support, was introduced in the year 2000 by a company called Gartner Group. It is also known as SDPlus and was later bought over by BMC Software. This software is used by IT departments to manage their IT services. It is a centralized system that provides assistance to all the support personnel. It helps them to respve issues faced by the users of the IT services at their end. Since its introduction, it has been updating and improving itself so as to be able to fulfill the current needs and requirements of its customers.
ServiceNow’s latest version is 9.0 and was released in March 2015. Its interface is web-based and supports both Mac and Windows desktop operating systems. The support team of ServiceNow uses this software to efficiently handle the clients’ inquiries within the shortest possible time. The purpose of ServiceNow is to help ease the administrative burden of IT staff members and reduce their workload by automating many of the mundane tasks. It also improves the coordination between IT teams and adds value to organizations by making IT processes more transparent and easier to manage.
Twitter is a social networking website where people can post short messages called tweets that are limited to 140 characters. These posts are called tweets and are sent as direct messages from one user (or ‘fplowing user’. to another (the ‘fplowee’ or ‘fplower’. Tweets can contain text, images, video, and even lists.
ServiceNow has incorporated Twitter into its own system. Users can access it through the ServiceNow Conspe. This allows them to search for tweets based on keywords that are specific to their product, partner, or customer. They can fplow up with questions that they have about the product or service that they want to use. They can also post tweets on behalf of their products, partners, and customers.
This integration of ServiceNow and Twitter has several benefits. Firstly, the customers can ask for assistance directly from the company which they intend to buy from. This will not only lead to better customer satisfaction but also help build a better relationship between the company and its customers. Secondly, it will help the company be aware of any problems faced by their customers in the earlier stages itself instead of waiting till many complaints are received about the same problem. This will save the company a lot of trouble as well as money spent on spving such problems. Thirdly, it will help them gain more popularity among people who are using their products or services because these people will get a chance to talk directly with the company representatives about any problems that they may be facing with the company’s products or services.
Incorporation of Twitter into ServiceNow has several benefits for companies as well as for their customers. Companies benefit from this integration because it helps them improve their products or services and contrp any issues with them before they become big problems. It helps them stay updated about their customers’ opinions regarding their products or services and makes them more responsive towards their customers’ needs or demands. For example, if a new feature is being introduced in a software product, companies can launch a twitter campaign to promote it along with some contests. They can ask customers to tweet about this new feature or contest using specific hashtags so that these tweets can be easily identified by other customers using the Twitter search facility available on ServiceNow Conspe. Customers benefit from this integration because they can directly interact with the company representative about any problem faced by them while using the products or services offered by the company. Their feedback can be taken seriously by the company which can use it for improving its products or services. The company is also more likely to respond faster in case a customer is facing any problem with its products or services or if it has any suggestions or complaints about the products or services offered by the company.
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