ServiceNow + Twilio Integrations

Appy Pie Connect allows you to automate multiple workflows between ServiceNow and Twilio

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

Twilio Integrations
Twilio Alternatives

Connect the apps you use everyday and find your productivity super-powers.

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Best ServiceNow and Twilio Integrations

  • ServiceNow ServiceNow

    Gmail + ServiceNow

    Create records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
    When this happens...
    ServiceNow New Labeled Email
    Then do this...
    ServiceNow Create Record
    ServiceNow is one of the best IT workflows management platforms that lets you automate your IT Business Management (ITBM) process. Use our Gmail-ServiceNow integration and make your IT business management more effective. After setting this integration up, whenever you get a new email with a specific label, it automatically gets added as a record in ServiceNow. You can add specific search term to make you connect quickly understand which emails need to be moved.
    How This Integration Works
    • A new email with a specific label on your Gmail account.
    • Appy Pie Connect automatically creates a record in your ServiceNow account
    What You Need
    • A Gmail account
    • A ServiceNow account
  • ServiceNow Google Sheets

    Twilio + Google Sheets

    Add new Google Sheet rows for Twilio SMS text messages Read More...
    When this happens...
    ServiceNow New SMS
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you’re a business owner, you understand the importance of Twilio SMS Text Messages. These SMS text message mean a lot to your business and you must keep them safe for future reference. With our automation platform, you can automatically save Twilio SMS Text Messages without any manual efforts. With this integration active, Appy Pie Connect will copy your Twilio SMS messages into a spreadsheet in Google Sheets, bringing all of your messages together into one place.
    How This Connect Works
    • A new SMS message triggers in Twilio
    • Appy Pie Connect automatically adds the SMS to Google Sheets as a new row in a spreadsheet
    What You Need
    • A Twilio account
    • A Google account (with an access to Google Sheets spreadsheet)
  • ServiceNow Google Sheets

    Twilio + Google Sheets

    Save New Twilio Calls to Google Sheets as New Rows Read More...
    When this happens...
    ServiceNow New Call
    Then do this...
    Google Sheets Create Spreadsheet Row
    Setup Google Sheets – Twilio automation with Appy Pie Connect and automatically save Twilio calls without any manual efforts. You don’t need to learn coding or programming skills, just follow our simple instructions and set-up this Connect in minutes. After setting this integration up, Appy Pie Connect will save Twilio phone calls in details, including – number, call location, and how long you talked or any other detail you might need.
    How This Automation Works
    • A new call is logged on Twilio
    • Appy Pie Connect adds call information to Google Sheets as a new row
    What Is Needed For Integration
    • A Twilio Account
    • A Google Account( with access to Google Sheets)
  • ServiceNow Google Calendar

    Twilio + Google Calendar

    Generate events on the Google Calendar from Twilio SMS messages Read More...
    When this happens...
    ServiceNow New SMS
    Then do this...
    Google Calendar Quick Add Event
    Ever wanted to set up new Google Calendar events from Twilio SMS message? Use the Twilio – Google Calendar integration to trigger events based on Twilio SMS messages. Once this integration has been set up, whenever a message is received on Twilio, Appy Pie Connect creates an event on Google Calendar based on that SMS message.
    How This Integration Works
    • Twilio receives an SMS
    • Appy Pie Connect creates an event on Google Calendar based on the Twilio SMS message
    What You Need
    • A Twilio Account
    • A Google Account with access to Google Calendar
  • ServiceNow

    Twilio +

    Append new Twilio SMS text messages as record on Firebase Read More...
    When this happens...
    ServiceNow New SMS
    Then do this...
    Create Child Record
    Create a log of messages received on Twilio easily with Twilio – Firebase integration from Appy Pie Connect. Once this connect is active, every time a new message is sent to your Twilio number, a corresponding record, containing message data, will automatically be added to your Firebase database.
    How The Twilio Firebase Integration Works
    • A new message is received on your Twilio number
    • Appy Pie Connect updates the Firebase record with that message
    What Do You Require
    • A Twilio account
    • A Firebase account
  • ServiceNow

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    ServiceNow {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect ServiceNow + Twilio in easier way

It's easy to connect ServiceNow + Twilio without coding knowledge. Start creating your own business flow.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

How ServiceNow & Twilio Integrations Work

  1. Step 1: Choose ServiceNow as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate ServiceNow with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Twilio as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Twilio with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ServiceNow and Twilio



ServiceNow is an IT service management software company founded in 2003 headquartered in Santa Clara, California. It was acquired by CA Technpogies in 2018. The company provides a cloud-based platform that manages day-to-day IT operational tasks and business processes. The services are consumed via the web, mobile devices or third-party applications. In 2016, ServiceNow generated $1.1 billion in revenue with over 6,000 customers.

Twilio is a cloud communications platform as a service (PaaS. company headquartered in San Francisco, California. Founded in 2008, it was initially bootstrapped until its first outside funding round in 2011. By 2017, the company had raised more than $346 million from investors such as Bessemer Venture Partners, Salesforce Ventures and T. Rowe Price. Twilio’s software allows developers to embed telephony functionality into their own software and use its API to communicate with phone numbers around the world.

Integration of ServiceNow and Twilio

The integration of two companies will help ServiceNow provide its customers with an easy-to-use interface to connect with their clients and vice versa. The integration will also increase the number of customers who can use ServiceNow. Since ServiceNow provides customer care, they are interested in creating a good user interface for the clients so that they will be able to use it easily. This integration will also allow them to take advantage of Twilio Voice and SMS services. Another benefit of this integration is the capability to provide a more personalised experience to each customer. The personalisation can be done using social media accounts of customers and therefore, the client support team can provide more accurate information to the clients. The integration will also help ServiceNow give their clients the freedom to choose their preferred communication channel for interacting with them. In addition, this integration will help ServiceNow in getting better insight about their clients’ preferences and thereby giving better service to them.

Benefits of Integration of ServiceNow and Twilio

The benefits of integrating the two companies are as fplows:

Integration with Twilio Voice and SMS allows ServiceNow to provide a better user experience for every customer as it provides them with a variety of ways to contact them. Integration with Twilio Voice increases the number of options available for the clients for contacting the company Letting the users choose their preferred method of communication for interacting with the company improves customer satisfaction as they have more options available for them. Integration with Twilio SMS helps in improving client satisfaction as it allows them to contact the company even if they do not have internet access at the moment, which otherwise would have been impossible without this integration. Integration with Twilio SMS helps the company get better insight into their customers’ preferences and thereby improve their service quality. Integration with Twilio Voice and SMS enables the company to integrate data cplected from customers into other systems for future use, like performing sentiment analysis on text messages received from the customers. Integration with Twilio Voice allows the company to have better insights on how people want to be contacted by them as they can cplect voice recordings from those who call them. This helps them in improving their customer service.

The process to integrate ServiceNow and Twilio may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.