ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.
Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.Twilio Integrations
Gmail + ServiceNowCreate records in ServiceNow on new labeled emails in Gmail [REQUIRED : Business Gmail Account] Read More...
Twilio + Google SheetsAdd new Google Sheet rows for Twilio SMS text messages Read More...
Twilio + Google SheetsSave New Twilio Calls to Google Sheets as New Rows Read More...
Twilio + Google CalendarGenerate events on the Google Calendar from Twilio SMS messages Read More...
It's easy to connect ServiceNow + Twilio without coding knowledge. Start creating your own business flow.
Triggers when a new record is created.
Triggers when a record is update.
Triggers once a call is completed on your Twilio number.
Triggers once a new recording becomes available on your Twilio account.
Triggers the moment an SMS is sent to your Twilio Number.
Creates a new record in a table.
Update a old record in a table.
Call a number or numbers and say your predefined message.
Send a SMS to a number or numbers.
ServiceNow is an IT service management software company founded in 2003 headquartered in Santa Clara, California. It was acquired by CA Technpogies in 2018. The company provides a cloud-based platform that manages day-to-day IT operational tasks and business processes. The services are consumed via the web, mobile devices or third-party applications. In 2016, ServiceNow generated $1.1 billion in revenue with over 6,000 customers.
Twilio is a cloud communications platform as a service (PaaS. company headquartered in San Francisco, California. Founded in 2008, it was initially bootstrapped until its first outside funding round in 2011. By 2017, the company had raised more than $346 million from investors such as Bessemer Venture Partners, Salesforce Ventures and T. Rowe Price. Twilio’s software allows developers to embed telephony functionality into their own software and use its API to communicate with phone numbers around the world.
The integration of two companies will help ServiceNow provide its customers with an easy-to-use interface to connect with their clients and vice versa. The integration will also increase the number of customers who can use ServiceNow. Since ServiceNow provides customer care, they are interested in creating a good user interface for the clients so that they will be able to use it easily. This integration will also allow them to take advantage of Twilio Voice and SMS services. Another benefit of this integration is the capability to provide a more personalised experience to each customer. The personalisation can be done using social media accounts of customers and therefore, the client support team can provide more accurate information to the clients. The integration will also help ServiceNow give their clients the freedom to choose their preferred communication channel for interacting with them. In addition, this integration will help ServiceNow in getting better insight about their clients’ preferences and thereby giving better service to them.
The benefits of integrating the two companies are as fplows:
Integration with Twilio Voice and SMS allows ServiceNow to provide a better user experience for every customer as it provides them with a variety of ways to contact them. Integration with Twilio Voice increases the number of options available for the clients for contacting the company Letting the users choose their preferred method of communication for interacting with the company improves customer satisfaction as they have more options available for them. Integration with Twilio SMS helps in improving client satisfaction as it allows them to contact the company even if they do not have internet access at the moment, which otherwise would have been impossible without this integration. Integration with Twilio SMS helps the company get better insight into their customers’ preferences and thereby improve their service quality. Integration with Twilio Voice and SMS enables the company to integrate data cplected from customers into other systems for future use, like performing sentiment analysis on text messages received from the customers. Integration with Twilio Voice allows the company to have better insights on how people want to be contacted by them as they can cplect voice recordings from those who call them. This helps them in improving their customer service.
The process to integrate ServiceNow and Twilio may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.